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Customer Support Specialist

Selangor, Malaysia (On-site)

Customer Support Specialist

48 Minutes ago • 2 Years + • Administrative • Undisclosed

About the job

2 skills required for this role

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communication

customer-centric

Job Description

Tesla seeks a passionate Customer Support Specialist to provide exceptional service to its growing customer base. Responsibilities include handling inbound calls and emails regarding technical support and roadside assistance in a 24/7 environment. The Specialist will educate owners about vehicle operation, provide technical solutions, exceed customer expectations, and escalate concerns to relevant parties. Accurate record-keeping in CRM/Vehicle Support systems is essential. The ideal candidate possesses at least two years of technical support/call center experience in the automotive industry, excellent communication skills, and a proactive, detail-oriented approach. A willingness to work rotating shifts and a strong understanding of basic automotive techniques are advantageous.

Must have:

2+ years technical support experience (automotive preferred)
Excellent communication skills (English fluency)
Problem-solving and customer service expertise
Ability to work 24/7 shifts
CRM/support system proficiency

Good to have:

Understanding of basic automotive techniques
Fluency in local languages
Experience with innovative automotive technologies

What to Expect

Customer Support Specialists are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Customer Support Specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla Owners and internal departments to accurately and effectively solve customer concerns. We have created some of the most innovative vehicles ever made and are seeking passionate, resilient and customer-centric team members to help deliver an equally innovative experience for our customers.

What You’ll Do

Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related enquiry in a 7*24*365 environment
Educate our owners so they have optimal confidence in the operation of their vehicle
Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
Communicate or escalate owner’s concern to relevant parties for further follow up whenever necessary
Accurately record issues and data into CRM/ Vehicle Support System

What You’ll Bring

Min. 2 years Technical Support/ call center experience in automotive industry is preferable
Flexible, proactive, attention to details, eager to contribute with strong common sense
Organize, sense of priority, adapt to work in a high pressure and fast pacing environment
Accept 7*24*365 shifts to accommodate customer’s needs
Establish and maintain positive, respect, cooperative working relationships
Willingness to learn new and innovative automotive technologies
Understanding of basic automotive techniques would be an added advantage
Excellent communication skills, fluency in English and other local languages is preferred

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