Deal Desk Analyst

About Dialpad

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

About the team

Dialpad’s Deal Desk Analyst will be responsible for supporting Global Sales and CX teams as part of the greater Operations and Strategy organization. They function as an integral role in the end to end deal cycle, acting as the primary point of contact and subject matter expert for deal structuring, quoting, pricing, commercial negotiations and booking validations. In this role, you’ll combine your critical thinking and strong communication skills to become a strategic business partner for Sales.

Dialpad’s Global Desk Desk team plays an essential role in the success of Dialpad. This team collaborates closely with multiple stakeholders across the business to constantly improve areas within the end to end sales cycle, while maintaining and adhering to business policies and procedures.

Your role

As a Deal Desk Analyst, you’ll own and manage the internal deal desk processes and will work closely with other internal stakeholders, such as Sales, Legal and Finance to ensure Dialpad’s deal quality is at its best, while striving for efficiency across the sales process. 

This position reports to our Manager of Global Deal Desk  and has the opportunity to be based in our Bangalore Office, and  6-month contract Role

What you’ll do

• Develop knowledge of Dialpad’s licensing and pricing models to provide profitability analysis and deal structuring support to our global sales teams.
• Seek internal help to find  solutions to meet customers’ needs while adhering to Dialpad’s selling policies.
• Function as point of contact for pre and post sales activities, including deal approval, order/booking validation and account provisioning.
• Work cross functionally across various stakeholders within the business, such as Legal, Finance and Revenue Operations.
• Document internal deal desk processes/procedures and find contribute to improve and support business growth.
• Follow internal business processes to seek appropriate guidance/approvals to resolve situations that deviate from standard process or fallbacks.
• Understand customer requirements and explore potential solutions. 
• Exercise independent judgment and proactively seek guidance where needed in leading deal from quote to closing, order/booking validation and account provisioning.
• Manage customer contracts from initial draft to closure within established company guidelines.
• Demonstrate advanced knowledge of tools required, identify system issues, and raise awareness to solve them.
• General understanding of products/services and their product family.  Proactively identify inconsistencies in structuring and coach Sales accordingly.
• Deliver on ad-hoc assignments as business requires.

Skills you’ll bring

• 4+ years of experience in related processes such as sales operations, finance, sales strategy.
• Strong attention to detail and communication skills.
• Able to work and multi-task in a fast paced, high pressure environment.
• Expertise in deal structuring, negotiation and problem-solving skills.
• Comfortable working in Salesforce and with CPQ tools.

Preferred Requirements

• Bachelor’s degree in business studies, Commerce, Finance, Law or related discipline.
• Flexible with APJ & EMEA work timing.

Dialpad benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. 

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.