Solutions Engineer

3 Months ago • 5 Years + • Devops

Job Summary

Job Description

This Solutions Engineer role in New South Wales, Australia (remote), requires a blend of technical expertise and sales consulting skills. You'll provide pre-sales support, design solutions, and ensure successful VMS implementations across various industries. Responsibilities include pre-sales consultation, supporting tenders and RFPs, delivering demos and training, acting as a technical advisor, collaborating with the sales team, staying updated on VMS developments, and maintaining customer records. The ideal candidate possesses a degree in IT or a related field, 5+ years of B2B pre-sales/technical consulting experience, and hands-on knowledge of IP networks, Microsoft Windows, and VMS platforms (Milestone XProtect a plus). Excellent communication and problem-solving skills are essential.
Must have:
  • Degree in IT or related field
  • 5+ years B2B pre-sales experience
  • IP networks, Windows, VMS knowledge
  • Excellent communication skills
  • Problem-solving skills
Good to have:
  • Milestone XProtect experience
  • CompTIA, Cisco, or Microsoft certifications
  • Security systems, cameras, or IoT experience

Job Details

Job Description

We’re on the lookout for a Solution Engineer who is part tech expert, part sales consultant, and all about creating exceptional customer experiences. You'll work closely with our Sales team and channel partners across ANZ to provide pre-sales technical expertise, guide complex solution design, and ensure the success of VMS implementations in a wide range of industries—from airports to retail chains.

 

You’ll enjoy a hands-on, client-facing role where your insights and technical know-how will drive business outcomes, innovation, and long-term customer relationships.

 

Whether you’re onsite conducting a demo, solving a problem, or advising on the best system design for a multi-site installation, you’ll be our customers’ go-to expert.

 

Must have full working rights in Sydney of Australia. 

 

Key Responsibilities:

  • Provide expert pre-sales consultation and support to customers, resellers, and distributors in ANZ.
  • Support video surveillance tenders, RFPs, and project scoping with technical inputs and solution architecture.
  • Deliver live demonstrations, technical presentations, and hands-on training sessions to partners and prospects.
  • Act as a technical advisor in meetings, trade shows, exhibitions, and customer events.
  • Collaborate closely with the Sales team to deliver best-in-class technical guidance throughout the sales cycle.
  • Stay up to date with the latest VMS developments and proactively share knowledge with the team.
  • Maintain detailed customer records and interactions via Salesforce CRM.

 

You’ll Thrive in This Role if You Have:

  • A degree in Information Technology, Computer Engineering, or related field.
  • 5 years of experience working in B2B technology pre-sales or technical consulting.
  • Hands-on knowledge of IP networks, Microsoft Windows environments, and VMS platforms (Milestone XProtect experience is a plus).
  • Industry certifications such as CompTIA Network+, Cisco CCNA, or Microsoft MCSE.
  • Excellent communication skills, with the ability to translate complex technical ideas for non-technical audiences.
  • A proactive, customer-first mindset and a love for solving challenges.
  • Strong organisational skills and the ability to manage competing priorities.

 

Bonus Points if You Also Have:

  • Prior exposure to security systems, cameras, or IoT technologies.
  • A curious mindset and a passion for lifelong learning.

 

Ready to Make an Impact?

If you’re excited by technology, thrive in a fast-paced environment, and want to be part of a purpose-driven global team—we want to hear from you.

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