Delivery Advisor

As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

•  Take over the customer once the order has been placed and guide them through the delivery process.
•  Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process.
•  Create an ownership solution for customers who have made their purchase without previous interaction with Tesla.
• ·Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process.
•  Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines.
•  Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise.
•  Ensure that all required documentation is completed accurately and on time.
•  Closely adhere to all processes to ensure a speedy revenue recognition and cash collection.