Desktop Support Analyst

Junior Desktop Support Analyst (Placement)

Are you an IT Support person who is hands on, technical, analytical and enjoys diagnosing problems but also enjoys the customer service element?

About Mimecast

Founded in 2003 in London by Peter Bauer and Neil Murray, Mimecast has offices around the globe including Johannesburg, Cape Town, London, Boston, San Francisco, Chicago, Dallas, Sydney and Melbourne. Mimecast is a truly multinational business with a wide array of opportunities for the right people. 

Not many people can say that they work for a business that has achieved such staggering year on year growth as well as so many prestigious industry awards, which highlight and recognize this growth as well as Mimecasts’ stability and forward-thinking approach to email. We have worked hard to thoughtfully build great products that truly address critical business needs. We are proud to be recognized by thought leaders in the technology community for all that we have accomplished.

https://www.mimecast.com/company/awards/

We understand that success is built on our people and therefore we take hiring very seriously. Only people that represent our passion, energy and commitment to the big picture will be considered for a rare spot in this company that is genuinely going somewhere and fast. 

To ensure continued accelerated growth we are looking for brilliant people to join our super charged team where your energy and commitment will have a direct effect on your own value creation.  To be successful you need to be excited by the opportunity to apply your progressive knowledge and thinking as well as by the opportunity to continually stretch and learn. 

About the role

You will join a passionate and talented team in an innovative IT company where the customer experience is key.  The individual needs to work well under pressure and within a team environment.

The role will be based in Moorgate reporting into the EMEA Team Lead and working closely with a team of experienced Desktop Support staff.  The role is primarily office based but the candidate should be prepared to work from home should the need arise.

Day-to-day activities will revolve around resolution of Mimecaster technical issues and utilizing Zendesk for case management.  In addition, there will be project work to assist with upgrades, rollouts, procurement and daily systems checks.

You will need to possess outstanding communication skills and have an enthusiastic disposition. We are looking for someone with a proactive, team spirited, attitude and there will be opportunities to investigate and discover other areas of the business.

Key Responsibilities:

• Providing 1st-2nd line IT support, as part of a global team
• Case Management and Project work
• Dealing with 3rd party vendors as and when required
• Deployment of laptops
• Manage available stock of IT equipment and services
• Maintain IT Inventory and Asset registry
• Mobile Phone Reporting
• Office moves and other tasks
• Impeccable IT assistance across all departments and regions
• Adhere to company and departmental policies and procedures
• Project and non-project related tasks as and when assigned
• Completion of tasks assigned by manager

Skills and Experience:

Exposure and understanding of the following technologies:

• Microsoft and Apple systems and technologies
• Microsoft Office 0365 knowledge
• Windows 10/11 Operating Systems knowledge
• IOS and MDM solutions
• Video Conferencing and A/V systems
• VoIP Telephony
• Disk encryption technologies and anti-virus solutions
• Basic network connectivity and troubleshooting

Personal Characteristics:

• Customer Focused
• Energetic
• Excellent verbal and written communication skills
• Excellent problem solving skills / adept at providing a workaround
• Able to work collaboratively within a team environment
• Adaptable and flexible

DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.