Director, Strategic Account Management

1 Day ago • 10 Years + • $160,000 PA - $180,000 PA

Job Summary

Job Description

The Director, Strategic Account Management leads and manages a team, oversees the success of assigned accounts, and ensures continuous improvement of team performance. Responsibilities include managing major existing accounts, cultivating relationships, expanding opportunities, and maximizing the value of solutions. The Director also ensures their team operates as the face of Socure throughout the customer journey, from onboarding to renewal. They create and implement strategic account plans focused on enterprise-wide deployments. This role involves leading, measuring, coaching, and developing a team, growing assigned accounts' revenue, and developing and implementing Account Management practices.
Must have:
  • 10+ years of experience as a Strategic Account Manager/Customer Success Manager.
  • Lead a Strategic Account Management Team, including hiring talent.
  • Develop and implement Account Management best practices.
  • Exceptional communication and interpersonal skills.
  • Strong negotiation, challenger selling, and consultative sales skills.
Good to have:
  • Experience in developing and implementing Account Management practices and tools.
  • Prior experience as a Sales Development Representative or Account Executive.

Job Details

Predictive analytics and machine learning power Socure’s groundbreaking technology and fuel our mission to verify 100% of good identities in real time and completely eliminate identity fraud on the internet.

Socure is the world leader in digital identity verification and fraud prevention. Our recent awards include Forbes 2022 America’s Best Startup Employers, The Forbes Cloud 100, The Deloitte Technology Fast 500, and Inc. 5000’s fastest growing companies.

Listen to why some of the world’s top technology investors see the enormous, transformative potential in Socure’s mission and products:

https://www.youtube.com/watch?v=ifM9_jPQCv8

The Director, Strategic Account Management manages their own assigned accounts, as well as oversees the success of their assigned team and their accounts, and the continuous improvement of team performance, best practices and measurements. The Director, Strategic Account Management is responsible for leading the team in  managing major existing accounts, cultivating ongoing relationships, expanding relationships, defining and executing accounts strategy, maximization of solutions’ value, uncovering sales opportunities.  The Director ensures that their team is operating as the face of Socure throughout the post-sales customer journey - from onboarding to implementation to renewal. They manage the team in creating and implementing strategic account plans, focused on enterprise-wide deployments of products and services. 

Role and Responsibilities

  • Leads, measures, coaches and develops a Strategic Account Management team

  • Grows assigned accounts’ revenue and uncovers sales opportunities

  • Develops and Implements Account Management practices and tools

  • Reports to Management on major activities, wins and risks within the self-assigned and team-assigned accounts

  • Responsible for the strategy per account and cross accounts

  • Builds direct relationships with strategic clients at expanded level (horizontally and vertically)

  • Brings the voice of the customer internally to support the organization with prioritization and roadmap

  • Works in a cross-functional model to ensure best of class service to customers and continuous  improvement in efficiency

Required Qualifications 

  • At least 10+ years experience as an Strategic Account Manager/Customer Success Manager/Customer Relationship Manager

  • Aptitude to lead an Strategic Account Management Team, including hiring top talent and team development

  • Experience in developing and implementing Account Management best practices, procedures and tools

  • Critical thinking and strategic view skills

  • Exceptional communication and interpersonal skills

  • Willingness to contribute to evolving needs, structuring and planning

  • Outstanding negotiation, challenger selling and consultative sales skills

  • Demonstrated experience accessing enterprise-level engagements dealing with complex sales cycles

  • Proven creative problem-solving approach and strong analytical skills

  • Demonstrated ability to negotiate resources and priorities with multiple stakeholders in order to drive business results

  • Strong desire and ability to move up within a sales organization

  • Proficiency with SalesForce or other CRM software

  • Prior experience as a Sales Development Representative or Account Executive with a track record of achieving sales quotes with SaaS related products

  • Prior experience in the financial services 

  • Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry 

  • Comfort with up to 50% travel—this is a remote role, with travel as required

Salary Disclosure:

Base Salary range: $160,000-180,000

This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job related factors. Socure's compensation and rewards package for full time roles includes a market competitive salary, equity,  comprehensive benefits, and, for applicable roles, commissions plans or an annual discretionary performance bonus. This position is eligible for a generous sales incentive bonus. 

#LI-Remote

Socure is all about encouraging people to push the boundaries of what’s possible through top-tier performance, innovation, ownership, and shared expertise.

We empower excellence by providing great perks and benefits to both our fully remote employees in North America and our hybrid teams in India.

To learn more, check out Socure’s Career Page: https://www.socure.com/company/careers

Socure is an equal opportunity employer and value diversity of all kinds at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how our work is changing the world, check out these articles and videos:

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Similar Jobs

Payactiv - Sales Specialist-Mid Market

Payactiv

Milpitas, California, United States (Remote)
6 Months ago
Interface AI - Vice President of Account Management

Interface AI

(Remote)
9 Hours ago
Lytx - Client Success Manager ll

Lytx

San Diego, California, United States (On-Site)
20 Hours ago
DEVOTEAM - Modern Workplace Project Manager H/F

DEVOTEAM

Île-de-France, France (Remote)
6 Months ago
WebFX - Junior Customer Success Analyst (Data Focus)

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Aristocrat Gaming - Customer Success Trainer

Aristocrat Gaming

Canberra, Australian Capital Territory, Australia (Hybrid)
3 Weeks ago
DEVOTEAM - Consultant Identity & Access Management (IAM) / One Identity Manager (m/w/d)

DEVOTEAM

Frankfurt, Hessen, Germany (Remote)
6 Months ago
Alation - Senior Salesforce Applications Developer

Alation

Chennai, Tamil Nadu, India (Hybrid)
1 Day ago
FORTUNE - Marketing Manager

FORTUNE

London, England, United Kingdom (On-Site)
1 Day ago
Axon - Quote-to-Cash Transactions Compliance Manager

Axon

Seattle, Washington, United States (On-Site)
8 Hours ago
Eleven Labs - Landing Page Designer

Eleven Labs

United States (Remote)
1 Month ago
Cyara - Account Executive - North America New Logo

Cyara

Skibbereen, County Cork, Ireland (Hybrid)
1 Day ago
GoMotive - Business Development Representative

GoMotive

Nashville, Tennessee, United States (Hybrid)
1 Day ago
Next Level Business Services - Salesforce Veeva Developer

Next Level Business Services

North Chicago, Illinois, United States (On-Site)
6 Months ago
Onward Search - Inside Sales Representative

Onward Search

Cranbury, New Jersey, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Worldwide

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Socure is the leading platform for digital identity verification and trust. Its predictive analytics platform applies artificial intelligence and machine learning techniques with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet to verify identities in real time. The company has more than 2,000 customers across the financial services, government, gaming, healthcare, telecom, and e-commerce industries, including four of the top five banks, seven of the top 10 card issuers, three of the top MSBs, the top payroll provider, the top credit bureau, the top online gaming operator, the top Buy Now, Pay Later (BNPL) providers, and over 250 of the largest fintechs. Marquee customers include Chime, SoFi, Varo, Robinhood, Public, Stash, Gusto, and DraftKings. Socure customers have become investors in the company including Citi Ventures, Capital One Ventures, MVB Bank, and Synchrony. Additional investors include Accel, T. Rowe Price, Bain Capital Ventures, Tiger Global, Commerce Ventures, Scale Venture Partners, Sorenson, Flint Capital, Two Sigma Ventures, and others.


Socure has received numerous industry awards and accolades, including named to the 2021 & 2022 Forbes Cloud 100 List, Forbes’ Fintech 50 List 2021, and Forbes’ America’s Best Startup Employers 2021, being named to CB Insights: The Fintech 250 for the third year in a row, being awarded Best New Technology Introduced Over the Last 12 Months—Data and Data Services at the 2020 American Financial Technology Awards (AFTAs), being ranked number 70 in Deloitte’s Technology Fast 500™, being listed as a Gartner Cool Vendor, being recognized by Forbes as one of the Top 25 Machine Learning Startups to Watch, being awarded Finovate’s Award for Best Use of AI/ML, to name a few. Founder/CEO Johnny Ayers has also been recognized by Goldman Sachs as one of the 100 Most Intriguing Entrepreneurs of 2021 and as an EY Entrepreneur of the Year 2022.

View All Jobs

Get notified when new jobs are added by Socure

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug