Engineering Manager

1 Month ago • 2 Years +

Job Summary

Job Description

The Engineering Manager will be responsible for the reliability of the Sitecore CDP Platform. The role involves working closely with Engineering teams to ensure the platform is performant, scalable, resilient, observable, and available, as well as managing the incident resolution process. The Engineering Manager will also manage the resiliency backlog of the CDP and key projects such as integrating tooling with the global Sitecore operational model. They will improve the overall process and tooling of the operational parts of the platform.

Must have:

2+ years experience on production software
5+ years of software engineering experience

6 skills required

6 skills required for this role

Add these skills to join the top 1% applicants for this job

microservices

aws

foundation

communication

scalability

quality-control

Job Details

About Us:   

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com. 

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and in over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.   

About the Role:

We are looking for an Engineering Manager with ultimate responsibility for the reliability of the Sitecore CDP Platform. Your role will be in the heart of Production Software working closely with Engineering teams ensuring our platform is performant, scalable, resilient, observable and available while also managing the process of incident resolution and actions. As a key product stakeholder, you will manage resiliency backlog of the CDP as well as key projects such as integrating the tooling with the global Sitecore operational model. You will be responsible to improve the overall process and tooling of the operational parts of the platform.

What You’ll Do:

Provide management oversight and hands-on execution for the stability, scalability, performance and observability for production software for the Sitecore CDP Platform
Manage the production incident process from the point of incident creation to resolution and post-mortem ensuring the process is efficient, repeatable and measurably improving
Work with engineering and operations to define and improve the internal SLO’s of the platform and how they are measured, working with the business to turn them into SLAs for the customers where applicable
Proactively identify and tooling and process to improve the overall reliability, measuring yourself and the teams against key KPIs such as SLOs, incident reduction, time for resolution and an increase in observability in the platform
Manage the reliability backlog, working with dev managers, QA and other product owners to ensure system reliability items get prioritised and executed to the benefit of the reliability of the platform
Leverage your technical and SME skills to help implement operational excellence and best practices
Work closely and collaboratively with Customer Success Support for reliability managing their demands
Manage project initiatives such as migrating the CDP operational model to the Sitecore model.

What You Need to Succeed:

A minimum of 2 years’ experience on production software in a development, leading or managerial role
Over 5 years of software engineering experience, building and maintaining scalable distributed systems with an understanding microservices and AWS
A willingness to lead from the front and being ready to roll up your sleeves to tackle system reliability
An ability to lead and make decisions calmly and under pressure even with the most ambiguous problems defining the way forward
Ability to change the operational process for the better, bringing teams with you to make the changes happen
Having a strong and proactive presence as well as stakeholder management is a must for this role
Proven excellence in communication skills. With an ability to get your message to your teams and across the organisation you communicate transparently and effectively.

Why you should click ‘Apply’:

Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.