Flow Experience Agent (Concierge)

1 Month ago • All levels

Job Summary

Job Description

The Flow Experience Agent (Concierge) plays a vital role in creating a positive and welcoming environment for residents and visitors. Responsibilities include greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events. Key duties involve collaborating across teams, addressing guest and resident inquiries, and managing administrative tasks like paperwork organization and report preparation. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting.

Must have:

Exceptional hospitality and professionalism
Accurate response to guest requests
Resolve resident and guest complaints
Manage packages, faxes, and messages
Organize and maintain documents and reports
Computer literacy with various software
Strong attention to detail and organization
Skilled in managing multiple tasks

Good to have:

High school diploma or equivalent
College or relevant experience is a plus
Residential Services or Hospitality experience
Ability to communicate in Spanish

Perks:

Comprehensive benefits package
Paid time off and 13 paid holidays
401(k) retirement plan
Healthcare and Dependent Care Flexible Spending Accounts
Access to HSA-compatible plans
Pre-tax commuter benefits
Employee Assistance Program
Free therapy through SpringHealth

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Job Details

About the Company

Flow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.

Fulfilling our mission will require an exceptional group of people whose collective output is greater than the sum of its individual parts. Our team members are energized by the opportunity to impact our residents’ lives in meaningful ways. They are bold and creatively ambitious, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.

About the Role

The Flow Experience Agent will play a vital role in creating a positive and welcoming environment for both residents and visitors. This role involves various tasks such as greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events. Key duties include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting.

Responsibilities:

Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
Accurately respond to guest requests, making recommendations based on local knowledge and property practices
Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed
Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours
Handle check-out, cash management, and adheres to cashiering and credit policies
Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors
Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc.
Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)Use various software programs to input special requests and arrangements accurately
Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs
The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays).

Ideal Background:

High school diploma or equivalent; college or relevant experience is a plus
Residential Services or Hospitality experience in a luxury environment preferred
Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred
Computer literacy with the ability to use a variety of software’s
Strong attention to detail, problem-solving skills organizational abilities and attention to detail
Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment

Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)

• Paid time off and 13 paid holidays

• 401(k) retirement plan

• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)

• Access to HSA-compatible plans

• Pre-tax commuter benefits

• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.