Global Services Director

Key Tasks

• Responsible for high-level relationship management by acting as a key liaison and becoming a trusted advisor with assigned client(s) in proving industry expertise, implementation guidance and thought leadership.
• Integrates into the client’s infrastructure and promotes professional relations with client from C-level executives to key operational personnel.
• Owns client relationships/accounts value at a minimum of $7 - 10m annual professional services bookings.
• Works to grow the client relationship by identifying new sales opportunities and bringing them to close (Sales AM would be assigned to active Software sales opportunities in support of the GSD).
• Builds Strategic Plan with Key Clients to leverage BY Solutions and is a liaison between the client and the BY organization articulating the needs of the client and translating that into value based engagements/proposals
• Develops and presents a strategic supply chain vision that communicates key value propositions.
• Engages with cross matrix teams to develop client proposal documents, negotiate Statement of Work(s) / business terms, define project structure with partner firms, and build account communication plans.
• Ensures account team adheres to BY policies, procedures, methodologies and quality standards.
• Ensures that BY Solutions deliver the value/ROI expected of the engagement, including quality, budget, and timelines.
• Owns the BY account related project issues, and the issue escalation to the appropriate groups within BY.
• Responsible for establishing the client as a reference for BY.

Knowledge & Skills

• BS/BA degree equivalent required; MS/MBA preferred
• Practical experience deploying Supply Chain software solutions, preferably in Software as a Service (SaaS), Private Cloud, Public Cloud, and assisting large organizations to deploy such systems
• 10+ years of managing large transformational supply chain programs
•  20+ years relevant industry experience
• Ability to manage larger program budgets (10M +)
• Commercial instinct to discover and develop new opportunities
• Expert knowledge of supply chain processes
• Advanced understanding of the Retail industry, products, and trends
• Demonstrated ease to navigate complex project environments
• Proven experience establishing strategic relationships at customers C-level that extends beyond tactical implementation details, ensuring appropriate focus on long-term customer objectives
• Ability to diplomatically manage complex situations with little to no guidance
• Ability to strategically resolve complex problems with little to no guidance
• Exceptional facilitation skills (meeting sessions, conflict resolutions, brainstorming etc.)
• Excellent written and verbal communication, interpersonal, presentation and client relationship building skills

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.