Customer Service Agent Jakarta

3 Months ago • 1 Years + • Logistics • Undisclosed

About the job

2 skills required for this role

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excel

communication

Job Description

Ninja Van seeks a Customer Service Agent in Jakarta to handle customer requests and complaints, providing professional support. Must have excellent communication, customer service, and administrative skills, proficiency in MS Office, and willingness to work in shifts/weekends/public holidays.

Must have:

Customer Service
Communication Skills
Administrative Skills
MS Office

Good to have:

Telemarketing
Shifting Work
Weekend Work
Public Holiday Work

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

requirements

Candidate must possess at least , Diploma, Bachelor's Degree in Marketing, Mass Communications or equivalent.
At least 1 Year(s) of working experience in the related field is required for this position, fresh graduate are also welcome to apply
Required Skill(s): Communication, Customer Servicing, Administration, Ms. Office, Ms. Excel
Preferably Staff (non-management & non-supervisor) specialized in Customer Service, Telemarketing or equivalent.
Willing to work in shifting and/or weekends and public holiday
Good communication and administration skills

Responsibilities

Resolved customer request and complaint
Provide professional customer support

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