GPP Collection Senior Lead
About the job
Job Description
As the GPP Collection Senior Lead, you'll manage end-to-end collection activities for GoPay Pinjam (Consumer Lending Cash Loan product). Responsibilities include operationalizing collection strategies, leading an in-house team, managing team productivity and quality, liaising with third-party collection agencies, representing Collection in regulatory activities (OJK, Fintech/Multifinance associations, ISO), and developing team members. The role demands strong leadership, experience in collections within banking/fintech, and the ability to perform under pressure. The position offers exposure to a fast-paced, inclusive environment within GoTo Financial's Consumer Lending Operations Team in Jakarta, Indonesia.
Must have:
- Bachelor's Degree in related discipline
- 5+ years in Collections (banking/fintech/startup)
- 5+ years in leadership role
- Target-oriented, performs under pressure
- Team player, computer/digital savvy
Perks:
- Fun team environment
- Engagement events (movie nights, etc.)
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About The Role
As the name suggests, GoTo Financial Services Platform provides financial services products to GoTo users. As the GPP Collection Sr Lead, you will manage end-to-end collection activities for Consumer Lending Cash Loan product (GoPay Pinjam). You will become a cog in a machine that is determined to provide the best financial services product to our customers. Your contribution will be meaningful and will be exposed to a fast paced, open, and inclusive working environment. Also, you will meet many experts from various teams, and their skills and knowledge will enhance yours. Join us in providing enjoyable financial services within a trustworthy platform that our customers count on and love to come back to!
What You Will Do
- Operationalized the collection strategy for Consumer Lending product as per defined by Head of Collections and Risk - Collection Strategy team
- Lead collection in house team and managing team’s productivity and quality
- Liaise with 3rd party (MPO, BPO, collection agency) to make sure that they can deliver the performance as per agreement and expectation
- Represent Collection in any activities related to regulatory aspect (OJK, Fintech/Multifinance association, ISO)
- Develop team member to reach their optimum performance
What This Role Needs
- Minimum a Bachelor's Degree in related discipline
- At least 5 years of experience in Collections team in banking/fintech/startup
- At least 5 years of experience in leadership role
- Able to perform and deliver under pressure, target oriented
- Computer/digital savvy
- Team player
About The Team
As part of the GoTo Financial team, especially as the Consumer Lending Operations Team, based in Jakarta, Indonesia, our team consists of a multitude of cool, multi-talented, and diverse personalities. We work together to provide the best experience to our customers. We partner closely with several cross-functional teams to ensure safe and sustainable business growth and reliable financial services for our users, our GoTo Financial businesses, and our extended ecosystem. But hey, it will not be all work and don’t have play time. We also know how to have fun too. We have lots of engagement events (movie nights, informal talk sessions, home workouts, and other fun events) that you can participate in.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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