IN-Associate ServiceNow CSM

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms. A career in PwC’s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients. If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so.

Responsibilities:

As a ServiceNow Developer, you will:

• Engage with stakeholders to understand user stories and determine requirements.
• Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out
• of box functionality as possible.
• Customize and develop ServiceNow applications and support rollout of new applications and modules.
• Configure Application UIs and Workflows
• Demonstrate understanding of application modules including ITSM, CSM and CMDB
• Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and
• have a high focus on impact to instance performance
• Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus
• Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets
• Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate
• Ensure that configuration is consistent across development, testing, and production environments.

Mandatory skill sets:

• Experience in transitioning technology from locally focused to centralized technology service organization.
• Experience with ITSM and CSM functions and modules within ServiceNow
• Understanding of RESTful Web Service and APIs.
• IT and Security management best practice (ITIL, COBIT, ISO standards).
• Experience developing workflows and supporting service technology teams
• Experience in developing solutions in JavaScript and GlideRecord

Preferred skill sets:

• Ability to articulate and document the desired business outcome
• Ability to remove ambiguity from requirements
• Service orientation with a focus on quality and customer satisfaction
• Unit and regression testing to strive for first time right deployments
• Troubleshooting and Diagnostics
• Conceptual skills
• Communication skills (verbal and written)

Years of experience required:

• 3+ years of experience working in a design and development role for a ServiceNow Platform.
• 2+ years of experience as a ServiceNow administrator

Education qualification:

Bachelor or equivalents

Desired Certifications:

• ITIL Foundations Certification
• ServiceNow Developer Certification(s)

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

ServiceNow Platform

Optional Skills

Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date