Incident Response Engineer - CIRT

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

As a Senior Incident Response engineer, you will be an elite member of a customer facing security support team leading incident response investigations for Microsoft’s enterprise customers. You have experience in analysing, triaging, scoping, containing, providing guidance for remediation, and determining the root cause of security incidents. You are familiar with collecting and analysing security incident related data to identify indicators of attack and compromise.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Incident Response Engineer you will own, troubleshoot and solve highly complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Scope customer security incidents
• Understand and identify indicators of attack and indicators of compromise
• Analyse incident data from threat analytics tools
• Collaborate with the Security and Threat Intelligence teams by providing indicators of compromise and samples of malware from the customer’s environment
• Coordinate a response to the security incident with other Microsoft security and consulting teams.
• Develop, document, and implement runbooks, capabilities, and techniques for Incident Response
• Perform security triage and analysis on endpoint, server and network infrastructure.
• Perform activities necessary for immediate containment and short-term resolution of incidents.
• Maintain current knowledge and understanding of the threat landscape, emerging security threats, and vulnerabilities
• Investigate root cause of complex security incidents
• Maintain a high level of confidentiality
* Participate in the on-call rotation as required