Intake Specialist
Job Summary
Job Description
Seeking a compassionate and motivated Intake Specialist to be the first point of contact for prospective clients needing assistance with Social Security Disability applications. Responsibilities include guiding clients through the intake process, explaining eligibility and the benefits of services, answering inbound/outbound calls, accurately documenting all interactions, and meeting performance standards. The role involves promoting and selling the company's services to prospects. This is a full-time, hourly, non-exempt position operating Monday through Friday from 8:00 am to 6:00 pm.
Must have:
- Previous call center experience
- Great empathy and concern for others
- Customer service orientation
- Excellent communication skills
- Multitasking and detail-oriented
- Basic PC knowledge
Good to have:
- Bilingual English/Spanish a plus
Perks:
- Medical, Dental, and Vision insurance
- PTO and paid holidays
- Onsite cafeteria and subsidized lunch
- Opportunities for company growth
- 401(k) retirement savings plan with company match
- Employee Assistance Program (EAP)
- Well-being coaching services
- Voluntary benefits (home, auto, pet insurance, legal/financial services)
3 skills required
Job Details
The range is $13.00 - $16.00 per hour, with an ability to earn a performance-based bonus up to $500 month.
Company: Premier Disability Services
Terms: Full-Time. This is an hourly, non-exempt position.
Hours of operation: Monday through Friday 8:00 am - 6:00 pm
Company: Premier Disability Services
Terms: Full-Time. This is an hourly, non-exempt position.
Hours of operation: Monday through Friday 8:00 am - 6:00 pm
Position Overview:
We are seeking a compassionate and motivated Intake Specialist to join our team. In this role, you will be the first point of contact for prospective clients seeking assistance with their Social Security Disability applications. Your primary responsibility will be to guide clients through the intake process, ensuring they understand their eligibility and the benefits of our services.
We are seeking a compassionate and motivated Intake Specialist to join our team. In this role, you will be the first point of contact for prospective clients seeking assistance with their Social Security Disability applications. Your primary responsibility will be to guide clients through the intake process, ensuring they understand their eligibility and the benefits of our services.
An Intake Specialist’s primary duties include, but are not limited to:
- Answering inbound/outbound calls from prospective clients looking for help with applying for Social Security Disability Benefits
- Properly complete the intake form using our proprietary Customer Relationship System (CRM)
- Explain Social Security Disability eligibility, benefits and our requirements, expectations and standards.
- Positively promote and sell the benefits of using our services to all prospects.
- Accurately document all contact with prospects, enter all information and outcomes in accordance with current company policies and procedures.
- Meet or exceed specific performance standards approved by management. Standards may change to better reflect the job duties and business needs.
Qualifications:
- Previous experience in a call center environment
- Ability to show great empathy and concern for others
- Customer service orientation; energetic and outgoing personality.
- Excellent written and verbal communication skills; Ability to communicate professionally, effectively and with empathy in potentially difficult circumstances.
- Multitasking skills and the detail-oriented focus required for a fast-paced environment.
- Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers.
- BILINGUAL - English/Spanish a plus.
What we offer:
- Medical, Dental and Vision insurance.
- PTO and paid holidays!
- Cafeteria onsite and a subsidized lunch program.
- Opportunities to grow within the company!
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands and its wholly-owned affiliates are an equal opportunity employer.
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