IT Systems Analyst

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We are currently seeking an IT System Analyst for a global healthcare organization, the largest integrated, not-for-profit medical group in the world, located in Rochester, MN (fully remote). This is a 7-12 month contract opportunity offering a chance to be part of meaningful healthcare IT projects.

As an IT System Analyst, you’ll contribute to key IT initiatives by managing project go-lives, troubleshooting, process improvement, change control, and providing end-user training. You will leverage your expertise in ServiceNow to ensure seamless project execution and operational efficiency across the organization. This is an exciting opportunity to work with a renowned healthcare leader committed to providing top-quality care to all.

Key Responsibilities:

• Independently manage multiple medium to large-scale internal IT business projects from start to finish, ensuring resource management, risk mitigation, quality assurance, and change control are effectively handled.
• Lead process improvement initiatives and the implementation of new business services, working closely with business and IT teams.
• Develop and deliver end-user training programs, ensuring successful adoption of new systems and processes.
• Foster clear communication between business stakeholders, IT leadership, and vendors to keep all parties aligned on project objectives.
• Contribute to refining and enhancing project methodologies, tools, and templates to improve efficiency and outcomes.
• Track and report on department activities, project metrics, and performance measurements to key stakeholders.
• Interact with IT vendors to interpret technical requirements and ensure services are delivered as per specifications.
• Lead or support process and quality improvement efforts across business operations.

Required Skills & Experience:

• ServiceNow expertise (required)
• Strong background in change control and risk mitigation
• Experience with process improvement and end-user training
• Ability to create business cases and develop proposals
• Proficient in quality assurance, documentation, and metrics reporting
• Experience working as a systems analyst in a complex IT environment
• Strong problem-solving and communication skills
• Bachelor's degree in Information Technology, Business Management, or related field (preferred)
• 3+ years of technology or business administration experience

Perks & Benefits:

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Program
• Commuter Benefits
• eLearning and Education Reimbursement
• Ongoing Training & Development Opportunities

To qualify for our benefits package, you must work over 30 hours per week, and the assignment must last a minimum of 10 weeks.

This is a fantastic opportunity to contribute to IT initiatives within a leading healthcare organization. If you have the required skills and are passionate about leveraging your expertise to improve IT processes and systems, we encourage you to apply now. Our team at Onward Search will guide you through the interview process and advocate on your behalf.

This position has an application deadline on November 18,2024.

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.