Live-Services Game Master [Console]

Pearl Abyss America, Inc. - the team behind Black Desert and the upcoming titles DokeV and Crimson Desert - is seeking a high-performing, creative, results-oriented and quality-obsessed Live-Services Game Master to help accelerate our gaming reach to millions of customers across all platforms (PC, Mobile, Console, etc.) in North America.

The video games industry is transforming how players are entertained, communicating with each other, and interacting online and on their digital devices. Our company needs a Live-Services Game Master who loves videogames and has an entrepreneurial spirit with relentless tenacity to get things done. The highest priority for this role is to continuously monitor the game live-service, to collect in-game issues and players feedback, and to engage players by designing and executing in-game GM events and live-streaming events. Our Live-Services Game Master will be actively interacting with the players both in game and in the communities including various social channels, working closely with the community managers.

You genuinely love video games, the game players, their communities and their passion for games and facilitate to help them improve the game live-service quality. You will actively interact with the players both in the game and in the community – working closely with other team members in the live operations.

This position offers an unparalleled opportunity to ensure all Pearl Abyss current and future titles will achieve North America goals.

LOCATION: Manhattan Beach, CA (Onsite)

JOB TYPE: Full Time

PAY RANGE: $21 - $25 per hour

Responsibilities

• Handle day-to-day tasks for the game's live-service through the internal operation tool.
• Assist with the regular server maintenance work and the content updates
• Monitor and regularly report on the live-service issues and the players' feedback
• Respond to live game issues that occur in the game and write up appropriate notices when necessary
• Assist in creating weekly/monthly in-game events plan and executing them during the live-service
• Work closely with other live-ops specialists, Customer Support team and Community Managers to solicit feedback and suggestions for game improvement from the community
• Stay up-to-date on the latest game updates to be able to support the player base properly.
• Perform investigation and documentation on the game exploits, bugs and other serious technical issues in the game.
• Review customer support ticket answers and further investigate reported issues and take actions when necessary
  
  

Minimum Qualifications

• 2+ years of work experience in the video game industry, especially in the live-service, customer support, QA, community management, or related field
• Extensive knowledge and gameplay experience of MMORPG genre in the Console platform
• Prior experience/interactions with the gaming communities – forum or user groups on social channels
• Experience in social content creation and posting, publishing calendars, asset creation, copywriting, reporting & analytics
• Strong customer service ethic and great interpersonal communication skills
• Writing skills for the announcements or forum notices, with a great sense of humor
• Ability to act fast on problems or communications and deliver the best results amid a fast-paced, high-volume environment
• Creativity, curiosity, and a willingness to learn and grow
• Professional and mature demeanor along with strong time-management and organization skills for coordinating multiple initiatives and priorities
• *International travel may be required for this position
  
  

Preferred Qualifications

• Avid Black Desert Online player
• Bilingual in English/Korean is a plus
  
  

Pearl Abyss America Benefits

In addition to having a great culture, some of our benefits include:

• Health Care Plan (Medical, Dental & Vision) 100% covered by the company for you and up to 3 of your dependents
• Life Insurance (Basic, Voluntary & AD&D)
• Retirement Plan (401K) - Company matching up to 5%
• Pet Insurance covered by the company, for employee's pet animals (up to 3 pets)
• Personal and Professional Development Wallet - $100/month
• Life Style Wallet - $170/month Individual Allowance
• Tiny Human Wallet - $500/month child subsidy
• Paid Time Off - PTO (Vacation, Sick Days, Public Holidays & Winter Break)
• Family Leave (Maternity, Paternity)
• Company-sponsored Korean Classes
• Free Gym Access (in the company office building)
• Free Lunch in the Office
• Stocked kitchen
• Regular team outings and company events and more…