Manager, Key Account (Fulfilment)

4 Days ago • All levels

About the job

Summary_{By Outscal}

Ninja Van seeks a Manager, Key Account (Fulfilment) to drive retention and revenue growth in Malaysia. The role requires strong commercial, sales, and product development skills, along with experience in warehouse and fulfilment operations. This is an opportunity to lead and scale the business from the ground up.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

About You:

This role is to manage the Key drivers for Retention Volume/Revenue - Launch and scale the warehousing and fulfilment initiative in MY as one of the first in-country hires for the business, reporting directly to Head of Commercial Malaysia, while work closely with the regional team, in-country stakeholders from other verticals, as well as the warehouse operations team. This is a role which encompasses end-to-end ownership over strategy and execution of commercial, sales and product development.

Business Operations Management:

Create and maintain improvement process for existing business under Fulfilment business unit.
Build, develop and own implementation for processes including onboarding / activation.
Design performance reporting for acquired shippers
Prepare and finalize with key stakeholders for Finance related operation matters including billing and claims.
Responsible for value added services process design and coordination with ops.

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