Principal Professional Services Consultant
Job Summary
Job Description
The Principal Professional Services Consultant (PSC) will be responsible for both pre-sales and post-sales activities. This includes engaging with C-level stakeholders to design and drive strategic enablement initiatives, delivering thought leadership, shaping strategic enablement roadmaps, and leading transformational engagements for top-tier customers. The role involves collaborating with internal teams, leading discovery sessions, overseeing the transition from sales to delivery, driving customer success, and actively leading resolution of escalations. Additionally, the role involves mentoring, contributing to playbooks, and partnering with Services Marketing for content creation. The consultant will contribute to the design and delivery of internal playbooks, frameworks, and best practices, also empower the Sales organization with tools, training, and narratives to effectively position services.
Must have:
- 12+ years of experience in professional services or enablement strategy.
- Proven track record of leading large-scale strategic programs.
- Expertise in change management and communication strategy.
- Strong understanding of SaaS and CRM technologies.
- Excellent storytelling and executive presence.
Perks:
- Offers tons of awesome perks
- Opportunities for growth.
5 skills required
Job Details
Who we are
Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!
Job Snapshot
Mindtickle is looking for a seasoned Principal Professional Services Consultant (PSC) with a strong consulting pedigree and deep expertise in enablement strategy, change management, and executive communication. This is a dual pre-sales and post-sales role where you will engage directly with C-level stakeholders to design and drive strategic enablement initiatives across organizations.You will be responsible for delivering thought leadership, shaping strategic enablement roadmaps, and leading transformational engagements for our top-tier customers. This role will closely collaborate with internal teams like Sales, Product, Services Marketing, and CaaS, and will influence the direction of services offerings.
What’s in it for you?
- Pre-Sales Responsibilities
- Partner with the Sales, Solutions consultants, Services teams and Pre-Sales Services Consultant to qualify opportunities, shape solution proposals, and define strategic services scope.
- Lead discovery sessions and consultative conversations on strategic deals to align solutions with business goals.
- Own the articulation of value stories, solution strategy, and roadmap in collaboration with Sales and Services Marketing.
- Represent Professional Services in sales cycles for strategic accounts and participate in RFP and proposal processes.
- Post-Sales Responsibilities
- Lead end-to-end enablement charter planning, solution design, and change management for enterprise customer engagements.
- Oversee the transition from sales to delivery, ensuring seamless handoff and consistent stakeholder alignment.
- Drive customer success by establishing and tracking enablement KPIs tied to business outcomes.
- Actively lead resolution of escalations from strategic accounts by addressing customer concerns, restoring confidence, and aligning stakeholders around a corrective solution path. Own the recovery strategy to bring both account health and solution delivery back on track.
- Collaborate with cross-functional teams (e.g., CaaS Consultants, PSCs, Integration Engineers) to deliver holistic solutions.
- Internal Enablement & Capability Building
- Act as a mentor and coach to the Professional Services team, helping uplift consulting skills and solution thinking.
- Contribute to the design and delivery of internal playbooks, frameworks, and best practices.
- Collaborate with the Enablement team to empower the Sales organization with tools, training, and narratives to effectively position services.
- Partner with Services Marketing to co-create thought leadership content, customer success stories, and industry-aligned messaging.
- Share expertise and insights from engagements to inform product development and service innovation.
We’d love to hear from you, if you:
- 12+ years of experience in professional services, management consulting, or enablement strategy
- Proven track record of leading large-scale strategic programs with executive stakeholders
- Expertise in change management and communication strategy
- Strong understanding of SaaS, sales enablement, and CRM technologies
- Excellent storytelling, workshop facilitation, and executive presence
Our culture & accolades
As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.
Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.
Mindtickle is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.
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