The Process Analyst will play a critical role within the Strategic Workforce Solutions Sales Operations team, focused on enhancing operational efficiency, consistency, and scalability in support of our B2B sales and partner channels. This role is responsible for evaluating and improving sales workflows, managing internal case requests, and supporting the documentation and rollout of standardized processes. In addition, this role will collaborate across teams to map key workflows, address operational challenges, and ensure that sales processes are clearly defined, well-documented, and effectively adopted. Utilizing Salesforce case management, the Process Analyst will also review and assign internal customer requests, prioritize urgent tasks, and establish and monitor SLAs. This is an excellent opportunity for someone who enjoys solving problems, improving processes, and contributing to a team that supports both operational excellence and business growth.