Program Manager I, Service Partnerships

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

We are seeking a dynamic and proactive Project Manager to act as the central coordinator and operator of the Bay and Lift Rental program, a partnership, multi-disciplinary project that will require attention to detail and strong collaboration with both internal and external partners. The ideal candidate will synchronize various teams and components to fulfill program requirements and continue growing the network.

As the owner of the Bay and Lift Rental program, you will support the program by locating, vetting, and onboarding 3rd party facilities used by Rivian Mobile Service Technicians to repair vehicles throughout North America and Europe. This role will require exceptional cross-functional interaction and sharp attention to detail. Additionally, this individual must be flexible,
dependable, organized, proactive in initiating continuous improvement, and able to prioritize strategically. This role will require creativity to solve new types of partnerships to expand Rivian’s Mobile Service coverage, superb communication skills and will focus on execution and seeing projects through to completion from beginning to end.

• Execute based on Service department requirements and needs for new partnerships to guarantee Rivian technicians are able to systematically rent workspace as needed. For example, 3 rd party shops, parking lots, etc.
• Assist with strategizing and execute on new partnerships enabling efficient, effective, and expansive Mobile Service Coverage
• Coordinate cross functionally to ensure a seamless repair experience for both Rivian technicians and customers, including creating processes for new contracts, booking space and payment to suppliers.
• Coordinate with key 3 rd party suppliers to integrate into Rivian’s internal service and scheduling systems.
• Support formalization of program documentation, standards, training and building blocks
• Act as a liaison between cross-functional partners and field service teams to collect feedback, identify opportunities for improvements, and lead initiatives for continuous improvement of system tools and workflows
• Create, articulate, and execute on project plan through all stages of the project lifecycle, inclusive of gathering stakeholder feedback and buy-in, creating project documentation, and implementation
• Identify and work through obstacles in a collaborative environment
• Build a roadmap for both network expansion and new partners to help bring more abilities to the service team through outsourcing and 3rd party support

• 1-2 years’ experience in project management, equivalent work experience in Operations or related field
• High School Diploma or GED required
• Willingness to adapt to a dynamic business environment
• Outside the box problem solving
• Execution focused
• Ability to drive cross-functional projects to completion
• Strong leadership, empathetic communication, and interpersonal skills
• Proven ability to work with an adventurous spirit, challenge standards and in using analytics to solution
• Ability to understand and communicate needs of all stakeholders
• Excellent documentation and project tracking skills

Salary Range/Hourly Rate for (Non-San Francisco) California Based Applicants: $33.29-$36.99 hourly rate (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

Please note that we are currently not accepting applications from third party application services.