Restaurant Host – The Rec Room Square One

undefined ago • All levels

Job Summary

Job Description

Restaurant Hosts at Cineplex are crucial for providing exceptional guest experiences. They welcome guests, manage reservations, and seat them. Responsibilities include handling phone calls, coordinating with service and kitchen teams, and ensuring a positive first impression. Hosts also record reservations, escort guests, familiarize themselves with menu items, address guest complaints, process payments, and maintain cleanliness. Strong presentation, communication, and organizational skills are essential for this role, ensuring smooth operations and guest satisfaction.
Must have:
  • Welcome guests upon arrival
  • Seat guests at tables
  • Manage reservations
  • Ensure a warm and positive first impression
  • Handle phone calls for reservations
  • Assist in coordination between service and kitchen teams
  • Receive and record guest reservations and assign tables
  • Greet guests at the entrance of the dining room, restaurant, or lounge
  • Escort guests to tables or other seating areas
  • Stay familiar with the composition of all menu items
  • Speak with guests to ensure satisfaction with food and service
  • Address any complaints
  • Accept guest payments for food, beverages, and games as needed
  • Clean designated areas as per downtime procedures, morning/evening routines, and hygiene requirements
Good to have:
  • Customer service experience
Perks:
  • Employee assistance program
  • Contribution towards tuition fees
  • Flexible schedule
  • Discounts on food during and between shifts
  • Opportunities for advancement

Job Details

What you will do:

Restaurants Hosts at Cineplex locations are an integral part of the teams committed to providing an exceptional experience to every guest. Their responsibilities include welcoming guests upon arrival, seating them at a table, and managing reservations. They must also ensure a warm and positive first impression, often by handling phone calls for reservations and assisting in coordination between the service and kitchen teams. Presentation, communication, and organizational skills are essential for this role.

Currently Playing

In this role, your key responsibilities will include:

  • Receiving and recording guest reservations and assigning tables.
  • Greeting guests at the entrance of the dining room, restaurant, or lounge and escorting them to tables or other seating areas.
  • Staying familiar with the composition of all menu items.
  • Speaking with guests to ensure their satisfaction with food and service and addressing any complaints.
  • Accepting guest payments for food, beverages, and games as needed.
  • Cleaning designated areas as per downtime procedures, morning/evening routines, and hygiene requirements.

Qualifications

Here’s why this position would be perfect for you:

  • You are of legal drinking age.
  • You have customer service experience (preferably).
  • You pay close attention to detail.
  • You possess excellent communication and problem-solving skills.
  • You have the provincially applicable sell, sale, and handling of alcohol certificate.

Additional Information

As an employee, you will benefit from:

  • An employee assistance program
  • A contribution towards your tuition fees
  • A flexible schedule
  • Discounts on food during and between shifts
  • Opportunities for advancement
  • And many More!

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com.

While we appreciate all interest, only those candidates selected for an interview will be contacted.

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