Retail Store Manager
Job Summary
Job Description
The Retail Store Manager at Funko is responsible for creating a fan-first environment and overseeing all day-to-day store operations. This includes managing staff, developing growth strategies, maintaining budgets, ensuring financial performance, and implementing policies to achieve organizational goals. The role involves driving the fan experience through engaging journeys, ensuring high-quality customer service, addressing customer complaints, building customer loyalty, and managing the store's online presence. Key responsibilities also include hiring, training, and developing leaders, delegating tasks, resolving employee conflicts, maximizing sales performance, analyzing financial data, managing back-of-house activities, and collaborating with corporate teams on store priorities.
Must have:
- 3+ years of strategic retail leadership experience
- Create engaging customer experiences
- Collaborate with multiple teams
- Excellent communication skills
- Develop and implement tools for results
- Strategic and results-oriented
- Understanding of Pop Culture
- Enthusiasm and passion for the brand
- Working knowledge of MS Office
- Open and flexible availability
Good to have:
- Address employee concerns and resolve conflicts
- Analyze market trends and adapt strategies
- Create grassroots marketing campaigns
- Manage back-of-house activities
- Process merchandise deliveries accurately
- Re-merchandise floor sets
- Confirm inventory accuracy
- Lead cycle counts
Perks:
- Competitive compensation package
- Full benefits
- 401(K) plan with matching contributions
- Creative work environment
6 skills required
Job Details
Funko Overview
Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.
But what does Funko do?
Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.
Our retail stores are an immersive journey through the Funko-verse that offer our fans an experience they will never forget! The Retail Store Manager is responsible for creating a fan-first environment and overseeing all aspects of the store’s day-to-day operations, including managing staff, developing growth strategies, maintaining budgets, ensuring financial performance, and implementing policies to achieve overall organizational goals.
What You’ll Do
- Drive the fan experience through engaging and immersive journeys throughout the store with a fan-dedicated team
- Ensure high-quality customer service standards are met, utilizing Funko’s values for guidance
- Address customer complaints and concerns with professionalism
- Build strong relationships with customers to promote loyalty
- Manage the store’s email inbox and online review platforms, keeping them updated and responding to customer questions and/or feedback
- Hire, train, and develop leaders in all facets of retail, from operations to people management
- Strengthen others through evaluating and providing consistent coaching and feedback while fostering a positive work environment
- Delegate tasks and responsibilities to appropriate team members
- Address employee concerns and resolve conflicts with urgency and care
- Drive and maximize sales performance to consistently achieve the overall sales budget
- Analyze financial data to identify trends and opportunities, then make strategic decisions to optimize profitability
- Oversee daily operations and ensure smooth workflow and integrity across all departments in the store
- Set goals and objectives for the team
- Identify sales growth opportunities and develop strategic plans
- Analyze market trends and adapt strategies accordingly
- Create grassroots campaigns, including community outreach, social responsibility efforts, and local marketing, to bring new customers into the store
- Collaborate with corporate teams on store-related priorities, such as new product and service trainings, marketing events, and product allocation
- Manage all back-of-house activities, including facility work orders, maintenance requests, supply fulfillment, management schedule, inventory needs and stock standards
- Keep stockroom clean and tidy
- Follow and enforce stockroom etiquette and safety guidelines
- Process merchandise deliveries, transfers and damages accurately and efficiently
- Place inventory in the appropriate areas in the stock room and on the sales floor
- Re-merchandise floor sets in visually appealing ways to entice fans to buy
- Partner with the Retail Visual Merchandising Manager to plan focused merchandising moves in advance
- Partner with the Retail Buyer to make recommendations for additional or excess SKUs
- Confirm accuracy and efficiency of the store’s on-hand inventory
- Lead monthly cycle counts to ensure all inventory is up to date
What You’ll Bring
- 3+ years’ strategic retail leadership experience
- Track record of creating memorable and engaging customer experiences which connects customers to the brand on a deeper level
- Experience in collaborating and developing strategies with multiple teams
- Excellent verbal, written, and presentation skills
- Has developed and implemented tools and programs to drive key results
- Strategic and focused on the end results
- Has a good understanding of Pop Culture and follows Pop Culture trends
- Consistently demonstrates enthusiasm and passion for the brand
- Working knowledge of MS Office (Word, Excel and Outlook)
- Open and flexible availability
- Regularly required to sit, stand, and bend; may lift/move up to 30 pounds occasionally
Salary Information
The base salary range for this position in the selected city is $68,640 - $72,009 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!
Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!
Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Work Environment
The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
This position is On-Site based in Buckeye, AZ.
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About The Company
Thank you for considering a career with Funko! We appreciate your interest in joining our vibrant community. Here, we celebrate creativity, passion, and the joy of fandom. Whether you’re looking to unleash your potential in a dynamic role or collaborate with fellow enthusiasts, we’re excited to explore the possibilities together. Your journey to bringing joy to fans starts here!
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