Senior Account Management Associate (4PL)

1 Week ago • 2 Years +

About the job

Summary_{By Outscal}

Ninja Van seeks a Senior Account Management Associate to manage 4PL partner relationships, ensuring SLA compliance and client satisfaction. You'll monitor performance, report on key metrics, and contribute to strategic development of 4PL services. Strong logistics solutioning, stakeholder management, and tender/proposal experience are essential.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

As Ninja Van diversifies our service offerings, 4PLs become a crucial client profile as they have access to global brands. Our 4PL partners have complex organization structures and require significant time and solutioning before presentation and quotation. The role involves a high level of responsibility for managing high-value contracts, ensuring cost efficiency, and overseeing client satisfaction.

Responsibilities

Responsible for managing the end-to-end relationship with 4PL partners. This includes handling day-to-day communications, ensuring SLA compliance, and acting as the escalation point for operational issues.
Monitor the performance of 4PL providers, ensuring that ops meet contracted KPIs.
Regularly report on service performance, costs, and areas of improvement to senior management.
Coordinate closely with internal teams such as operations, finance, and warehousing to deliver seamless logistics solutions.
Act as the intermediary between clients and internal stakeholders to resolve operational issues and drive efficiencies.
Contribute to the strategic development of 4PL services, identifying new business opportunities, and suggesting operational improvements to enhance client satisfaction and drive revenue growth.
Support contract negotiations, amendments, and renewals.
Assist in identifying cost-saving opportunities while maintaining or enhancing service quality.

Requirements

2 years working experience, strong in logistics solutioning, internal and external stakeholder management, strong in tenders, business proposals and tenders submissions.
Bachelor's degree in Business Administration, Marketing, Economics, or a related field.
Analytical and Problem-Solving Skills
Communication and Interpersonal Skills
Project Management
Strong in Business & Finance Acumen, Stakeholder & Change Management

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