Senior Hardware Customer Quality Engineer

We are looking for a Hardware Customer Quality Engineer in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Your main role will be establishing a working level relationship with your customers, collaborating with customers on problem resolutions/complaints, and you will be the voice of the customer to the internal teams.

What you will be doing:

• Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly

• Track Customer quality metrics with regular reporting to the customer and internal management

• Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers

• In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers

• Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints.

• Write, review, and/or edit 8D reports for customer consumption.

• Work cross functionally with various internal organizations to resolve product failures.

• Constantly drive problem resolution by providing leadership and direction.

• Coordinating internal activities to assess risk on product failures.

What we need to see:

• BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)

• 8+ years of experience in electronics customer quality role.

• Customer interface experience critical.

• Quickly comprehend technical details relevant to understanding customer complaints

• Excellent proficiency with 8D problem solving tools/methods

• Excellent written and oral communication skills

• Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills

• Dedicated and able to work with minimum supervision

• Strong leadership skills with experience coordinating teams with multiple disciplines

• Proficient using MS Office software tools, data analytical tools, and email communications

Ways to stand out from the crowd:

• Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test

• Knowledge of SMT and PCBA manufacturing practices and controls

• Background of electronics reliability standards at the component, board, or system level

• Knowledge of server system hardware and design, development, architecture, failure analysis, or testing

• Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues.

With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative and autonomous, with a genuine passion for technology, we want to hear from you.