Senior Infrastructure Engineer

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

Overview

Skillsoft is currently looking to hire a fulltime, permanent, Azure Cloud Operations Engineer to join our growing team. The Operations Engineer role is part of the Digital and IT infrastructure and Operations team within Skillsoft IT, focused on the operational management and maintenance of our diverse cloud infrastructure. This position emphasizes the management and maintenance of our robust cloud infrastructure. You will work closely with the Cloud Engineering team to ensure that services are operating optimally. You will gain exposure to innovative technologies, placing yourself at the forefront of a field that is constantly evolving.

You will collaborate with experienced platform engineers on projects to gather information, and support Azure implementation and build. Exposure to a wide variety of innovative technologies and software is a given in this fast-paced and varied role.

OPPORTUNITY HIGHLIGHTS

• 50% dedicated to identifying and resolving gaps within our monitoring and alerting infrastructure. This involves the identification of metrics and building associating alert rules to capture and developing SOPs to resolve.
• 50% of your time spent on BAU operations, ensuring the smooth running of our Azure Cloud infrastructure. This involves managing the systems, applying updates, and working with other cloud operations team members to troubleshoot issues as they arise.
• Actively monitor the cloud ticket queue for issues, prioritizing and addressing them in a timely and efficient manner.
• Responsible for the day-to-day operation of server resource; routine administration, preventative maintenance, monitoring, and decision making during critical failures, deployments, and projects.
• Collaborate with the wider team to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Reduce technical debt burden across the enterprise.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Participate in regular business continuity plan testing for critical infrastructure components.
• Participates within the global IT teams to ensure a highly available global IT infrastructure.
• Assist in the development and implementation of policies and procedures.
  
  

Skills & Qualifications

• 3+ years hands-on experience working with Azure.
• Hands on experience working with and developing alerting rules for Azure Monitor, or equivalent (Prometheus, Grafana, Datadog, etc.).
• Hands on experience supporting, IaaS, Azure Storage Sync, Azure Backup, Web Apps, Azure SQL, Application Gateway, is preferred.
• Proactive problem-solver with a passion for making a meaningful impact on system operation and efficiency.
• A solid foundation in traditional Windows server administration tasks, such as system installation/configuration, security principles, backup/recovery, and troubleshooting.
• Comfortable scripting in PowerShell, Bash, or other automation languages.
• Proficiency in incident management and change management protocols within a cloud environment.
• Knowledge of ITSM/ITIL frameworks and their application in a cloud environment.
• Knowledge of Agile methodologies and tools such as Jira.
• Experience managing incidents, change projects.
  
  

Our Values

WE ARE PASSIONATELY COMMITTED TO LEADERSHIP, LEARNING, AND SUCCESS. WE EMBRACE EVERY OPPORTUNITY TO SERVE OUR CUSTOMERS AND EACH OTHER AS:

• ONE TEAM
• OPEN AND RESPECTFUL
• CURIOUS
• AGILE
• TRUE
  
  

More About Skillsoft

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us.

If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.