Senior Manager, Observability

 
#LI-Onsite

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K,  renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role.  If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

What We Need

We are looking for a Sr Manager of Observability for the CoreTech Platform Engineering team that reports into the Senior Director of Platform Engineering. This role will be leading the Observability teams that support our production and development environments for our game platform and studios. Robust leadership, technical, and communication skills are required as you work with internal game teams and customers to adopt and implement modern scalable architecture patterns.

What You Will Do

• Develop, manage and drive the Observability teams strategic direction to enable engineering teams to ship and release reliably, securely and efficiently.

• Lead, and scale the Observability teams to focus on root cause analysis, pattern identification and continuous improvement in order to optimize application performance, resilience and reliability.

• Develop and implement SRE best practices and techniques including detecting and responding to issues, and restoring applications/services across business domains.

• Build metrics-driven approach to ensure the stability and security of enterprise cloud services including SLIs, SLOs, and SLAs

• Establish and supervise OKRs to measure overall progress for the teams

• Architect and operate highly resilient systems in a multi-cloud global environment serving game and consumer services.

• Partner with cross functional teams to support and improve our overall security posture, Patch Management, Disaster Recovery and Business Continuity efforts.

• Establish working processes with software engineering teams to support our innovation efforts.

• Define and implement standards that will affect systems, services and multiple software environments

Who We Think Will Be a Great Fit

• 5+ years experience in the SRE, Devops. or system engineering fields

• 3+ years coaching and mentoring senior technical talent

• 5+ years strong experience using Observability tools like Datadog (preferred), New Relic, etc.

• 5+ years experience working with CICD tools like GHA, Jenkins, ArgoCD, etc.

• Experience dealing with challenging customers to drive standardization through influencing stakeholders, partners, and customers

• Proven leadership skills with a focus on adapting and changing as the organization or environment requires. Create an environment of ownership which continuously challenges the team to evolve our platforms and services to meet customer needs.

• Deeply knowledgeable about modern infrastructure management tools and processes.

• Relentless focus on availability, security, and performance with a customer-centric mindset

• Software engineering fundamentals in system design, architecture and tooling

• Fluent with at least one modern programming language and a good understanding of code management principles

• Experience architecting and maintaining large scale distributed infrastructure that spans on premise and cloud datacenters

• Has architected microservices using virtualization or containerization.

• Experience managing stakeholder relationships, communicating with and addressing the company’s executive leadership team.

Bonus Points:

• Experience building an Observability practice from ground up.

• Experience with developing software for highly scalable/distributed systems

• Experience using IaC for highly elastic workloads

• Experience in gaming or similar industries combining large scale internet facing systems with software development and entertainment services culture

• Familiarity with common source code repositories and infrastructure as code methodologies

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.