Senior Operations Analyst

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000 customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters who doers, thinkers, and collaborators are who embrace and live by our values:

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Fiscal Prudence

Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

The Professional Services (PS) Operations group operates as an internal consulting group to define and drive strategic, operational, and organizational improvements across the Professional Services business.

We are seeking a highly motivated and detail-oriented Professional Services Operations Analyst to join our dynamic team. The successful candidate will play a crucial role in supporting the efficient functioning of our professional services teams.

WHAT YOU’LL DO: 

• Assist in the system administration and maintenance of a Professional Services Automation tool (PSA), including:
• PS Opportunity and/or Project creation and maintenance.
• Understanding PSA and the data structures to pull relevant data into reports or dashboards.
• Point of contact for PSA Users.
• Troubleshooting issues, issue resolution & working with the PSA vendor if issues cannot be resolved.
• Documenting and testing of enhancements and/or additional PSA Modules.
• Assist in resource scheduling.
• Prepare and present reports, dashboards, and recommendations based on data analysis.
• Provide training and guidance to team members on operational processes and tools when necessary.
• Ensure that infrastructure elements, including templates, SOPs, manuals, policy documents, etc. are kept up to date.
• Support PS Operations projects. This may include planning, requirements gathering, development, testing, management, and execution.
• Other responsibilities as assigned

YOUR QUALIFICATIONS:

• Previously worked in and able to work during US Time business hours (Western preferred).
• Proficient in MS Excel, MS Power Point and MS Word. MS Excel proficiency will be assessed through skills testing.
• Familiar with Salesforce and experience in creating Salesforce Reports and Dashboards
• Detail-oriented mindset with the ability to prioritize and manage multiple tasks in a fast-paced environment with limited guidance.
• Self-motivated and a team player.
• Strong interpersonal skills and resourceful.
• Fluency of spoken and written command of English.
• 2-3 years’ experience in an operations role, preferably in professional services.
• Bachelor's degree or equivalent combination of education and experience 

BENEFITS

• Competitive salaries
• Medical insurance and healthcare benefits for you and your family
• Fully paid premiums for life insurance
• Flexible hours and PTO
• Mental wellness platform subscription
• Gym reimbursement
• Childcare reimbursement
• Group term life insurance

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.