Senior Product Manager - Merchant Growth

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As a Senior Product Manager, you will be at the forefront of developing and enhancing our merchant lifecycle solutions, with a specific focus on creating robust partner-driven growth strategies powered by AI. This role demands a strategic blend of technical expertise and business acumen, as you will be responsible for crafting solutions that not only meet but anticipate the evolving needs of merchants, partners, and stakeholders.

In collaboration with cross-functional teams, including engineering, data science, and direct customer engagement, you will drive innovation in AI-powered product features that enhance merchant experience, drive growth, and solidify market leadership. Your ability to balance strategic vision with hands-on execution will ensure the development of high-quality, impactful platform solutions that foster long-term business success.

Job Description:

Your Way to Impact: In this role, you will shape the future of merchant solutions by harnessing the power of AI, Data and enabling strategic partnerships that drive growth with technical teams. Your leadership will directly influence the development of scalable, AI and API driven features that enhance merchant experiences and strengthen partner ecosystems. By collaborating with cross-functional teams and engaging directly with customers, you’ll ensure our solutions remain market-leading and adaptable to evolving business needs. Your insights and innovations will play a crucial role in advancing our platform's competitive edge and accelerating long-term business success.

Your Day-to-Day:

• Drive Product Strategy: Define and execute a strategic product roadmap that leverages AI, data, and API-driven solutions to enhance merchant lifecycle management and partner integration.
• Collaborate Cross-Functionally: Work closely with engineering, data science, UX, and technical teams to ensure seamless implementation of AI-powered and API-based features that align with the overall product vision.
• Engage with Stakeholders: Regularly interact with merchants, partners, and internal stakeholders to gather feedback, understand market needs, and translate those insights into actionable product improvements.
• Lead Product Development: Oversee the end-to-end product development process, from concept to launch, ensuring timely delivery of high-quality, scalable solutions that drive merchant and partner growth.
• Monitor Key Metrics: Track and analyze product performance data to identify trends, measure success, and continuously optimize features for enhanced merchant engagement and business growth.
• Innovate for the Future: Stay ahead of industry trends and advancements in AI and platform technologies, fostering a culture of innovation that positions the product for long-term success in a competitive market.
• Communicate Progress: Regularly update stakeholders and leadership on product milestones, project timelines, and key achievements to ensure transparency and alignment across teams.

Key Responsibilities:

Product Strategy and Vision

• Define and execute a strategic product roadmap centered on AI, data, and API-driven features to enhance merchant lifecycle solutions and partner ecosystems.
• Identify market opportunities and customer needs to create product innovations that drive growth and stay ahead of industry trends.
• Prioritize product initiatives based on business impact, feasibility, and alignment with overall company objectives.

Collaboration and Stakeholder Engagement

• Work cross-functionally with engineering, data science, UX, and technical teams to design and implement AI-powered features that improve merchant and partner experiences.
• Engage with merchants, partners, and internal stakeholders to gather feedback, translate insights into actionable product features, and refine the product vision.

Product Development and Execution

• Manage the end-to-end product lifecycle, from concept and design to development, launch, and iteration, ensuring high-quality and timely delivery of features.
• Work with engineering teams to balance technical feasibility with product requirements, ensuring optimal solutions.
• Conduct product reviews, tests, and optimizations to maintain product excellence and address any emerging challenges.

Metrics and Communication

• Monitor and analyze key product performance metrics to assess the impact of features on merchant growth, partner engagement, and overall business outcomes.
• Communicate progress on product milestones, timelines, and achievements to stakeholders and leadership, maintaining transparency and alignment.

What You Need to Bring to the Table:

• Product Management Expertise: Proven experience in leading product management for AI-driven and API-based solutions, with a focus on scalable platform development and partner ecosystems.
• Technical Acumen: Strong understanding of AI technologies, data analytics, and API architecture, enabling you to collaborate effectively with technical teams and drive product innovation.
• Strategic Mindset: Ability to think strategically, anticipate market trends, and translate complex challenges into actionable, customer-centric product solutions.
• Collaboration and Leadership Skills: Exceptional cross-functional collaboration skills, with the ability to influence and align teams around shared goals, while driving execution with a leadership mindset.
• Data-Driven Decision Making: Strong analytical skills, with the ability to leverage data insights to inform product decisions, measure success, and continuously optimize for growth.
• Customer-Centric Focus: Deep understanding of customer needs and market dynamics, with a passion for creating products that deliver exceptional merchant and partner experiences.

Relevant Education: Bachelor’s or Master’s degree in Business, Computer Science, Engineering, or a related field.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$96900 to $234300

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.