Service Delivery Manager

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Technology Strategy

Management Level

Manager

Job Description & Summary

PwC Ireland - Bring Your Experience, Grow Your Skills, Unlock Your Potential

We are a community of solvers combining human ingenuity, experience and technology innovation to deliver sustained outcomes and build trust.

We are Senior Technology and Digital leads, experienced in scoping, and delivering large transformation programmes, in leading senior partners in complex matrix environments.

About PwC Technology Consulting

At PwC, we recognise the opportunities that can be achieved when we embrace what technology has to offer. Our Technology Consulting team are dedicated to leveraging technology in order to solve complex business problems for our clients. We work with Ireland’s largest organisations across a wide range of industries including financial services, healthcare industry and the public sector. With PwC, you will get the opportunity to work with clients along the entire technology lifecycle, from developing IT strategy through to system implementation.

Purpose-led work you’ll be part of

As a Manager, you’ll work as part of a team of solutions-driven and problem-solving individuals, apply your technology experience and stakeholder management, to drive forward projects and programmes from strategy to execution. Responsibilities also include:

• Oversee end-to-end delivery of technology services, ensuring projects are completed on time and within budget.

• Manage day-to-day client interactions and serve as the primary point of contact for service-related matters.

• Collaborate with cross-functional teams to design and implement service delivery strategies that align with business goals.

• Monitor and report on service delivery metrics, proactively addressing issues that could impede performance.

• Conduct regular service reviews with clients to assess satisfaction and gather feedback for continuous improvement.

• Develop and maintain strong client relationships, ensuring high levels of service and retention.

• Lead a team of service delivery professionals, providing coaching and development opportunities to enhance skills and knowledge.

• Ensure adherence to compliance standards and industry regulations throughout service delivery processes.

Your Profile

• Solid understanding of technology service management principles and practices across one or more of SAP, Oracle, Workday, Microsoft and/or Salesforce

• Strong leadership skills with a proven track record of managing teams and projects.

• Excellent communication and interpersonal skills to manage client relationships effectively.

• Proficient in project management methodologies and tools.

• Ability to analyze data and derive insights for performance improvement.

• Experience with ITIL frameworks and service management software.

Unlock your potential with PwC Ireland

We believe that challenges are better solved together! We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.

Enjoy PwC’s perks

We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Life@PwC. (https://www.pwc.ie/careers-ie/life-at-pwc.html).

Being appreciated for being you

Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.  We believe this so much that we have signed up for the Business in the Community Elevate Pledge. (https://www.bitc.ie/the-leaders-group-on-sustainability/inclusive-workplace-pledge/)

You can learn more about our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at www.pwc.ie.

Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we’d love to hear from you!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us at ie_experiencedhireteam@pwc.com for more information.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment {+ 21 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date