Service Manager

1 Month ago • All levels • $41,600 PA - $52,000 PA

Job Summary

Job Description

As a Service Manager at Trek, you will be the operational leader for the store's Service Center, accountable for workflow, mechanic staffing, and key performance indicators to ensure an exceptional customer experience. You will act as the primary service advisor, integrating sales and service while upholding Trek's signature hospitality. This role requires strong communication and leadership skills to motivate your team, train mechanics, advise customers, manage service costs, organize work orders, and ensure efficient department operations. You will also be responsible for bike builds and deliveries, proactively identifying shop needs, and driving efficiencies through service report analysis. The ideal candidate possesses high energy, a continuous learning mindset, and the ability to manage both strategic and day-to-day aspects of the service department.
Must have:
  • 3+ years of bicycle service center experience
  • Fantastic hospitality and customer service skills
  • Great leadership and team development abilities
  • Effective planning and proactive approach
  • Commitment to customer experience
  • Active learning and willingness to attend training
Good to have:
  • Positive attitude and willingness to help customers
  • Proactive in staying updated on industry trends
Perks:
  • Flexible and fun company culture
  • Competitive health care (PPO & HDHP medical, Dental, Vision)
  • Flexible Spending Accounts
  • Free life insurance & optional term life
  • Competitive vacation package
  • 401(k) with match and ESOP
  • 12 weeks paid maternity leave
  • Paid company holidays
  • Tuition Reimbursement up to $15,000
  • Employee discounts on products
  • Deep partner retail discounts

Job Details

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Location

Trek Store Issaquah


Summary

Job Description

As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team

  • A positive, pitch-right-in attitude and motivation to help every customer find what they need
  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
  • Great leadership skills and the ability to motivate and develop future leaders
  • Ability to plan effectively and stay a step ahead of your shop’s needs
  • 3+ years of bicycle service center experience
  • A commitment to delivering the best possible experience for every customer
  • An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
  • Proactive approach to staying up to date on industry changes and trends

Compensation Range

Hourly Rate $20.00 - $25.00

Trek Benefits

•    Flexible and fun company culture
•    Competitive health care
•    PPO & HDHP medical plan options, Dental insurance, Vision insurance
•    Flexible Spending Accounts (FSA)
•    Free life insurance & optional term life insurance
•    Competitive vacation package
•    401(k) with match and Employee Stock Ownership Plans (ESOP)
•    12 weeks of maternity leave with 100% pay
•    Paid company holidays
•    Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
•    Employee discounts on all product
•    Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Similar Jobs

Blenheim Chalcot India - Associate, Underwriting

Blenheim Chalcot India

Mumbai, Maharashtra, India (On-Site)
3 Months ago
Tide - Senior Engineer, Python

Tide

Romania (Remote)
4 Weeks ago
N-ix - Gen AI Adoption Lead – Java Engineering Focus

N-ix

Ukraine (Remote)
1 Month ago
Nice - Specialist Software Engineer

Nice

Pune, Maharashtra, India (Hybrid)
4 Weeks ago
Glitch production - Senior Layout Artist

Glitch production

(Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

mad finger games - Lead AI Programmer

mad finger games

Brno, South Moravian Region, Czechia (On-Site)
2 Months ago
Aeries technology - IT Delivery & Operations Manager

Aeries technology

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Haleon - Customer Activation Manager

Haleon

Warsaw, Masovian Voivodeship, Poland (Hybrid)
1 Month ago
IGT - Senior Vulnerability Management Engineer

IGT

Providence, Rhode Island, United States (On-Site)
2 Months ago
bytedance - Backend Engineer(Distributed System) - Network Security - San Jose

bytedance

San Jose, California, United States (On-Site)
9 Months ago
PwC - Senior Associate to  to Tax Reporting & Strategy Team (Senior Tax Accountant) Almaty/Astana

PwC

Almaty, Almaty Region, Kazakhstan (On-Site)
10 Months ago
tic toe games - Accountant

tic toe games

Philippines (Remote)
3 Months ago
Accurate - Business Analyst - Onboarding (New Accounts)

Accurate

Mumbai, Maharashtra, India (Hybrid)
2 Months ago
Rebellion - Senior Gameplay Programmer

Rebellion

Runcorn, England, United Kingdom (Hybrid)
4 Months ago
SBM Management - Assistant Operations Manager (MIT)

SBM Management

Sunnyvale, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Issaquah, Washington, United States

PayPal - Specialist, Executive Onboarding

PayPal

San Jose, California, United States (Hybrid)
1 Month ago
TAG - Content Creator

TAG

New York, United States (Hybrid)
1 Month ago
Workato - Senior Account Executive, Agentic AI

Workato

Palo Alto, California, United States (On-Site)
2 Months ago
Apple - Engineering Program Manager, AirPods Firmware

Apple

Cupertino, California, United States (On-Site)
3 Weeks ago
Universal Music - Senior Internal Auditor

Universal Music

Santa Monica, California, United States (On-Site)
3 Months ago
Match Group - Sr. Technical Product Manager, Identity & Authentication

Match Group

West Hollywood, California, United States (Remote)
9 Months ago
Apple - System Engineering Project Specialist

Apple

Austin, Texas, United States (On-Site)
1 Month ago
bytedance - Senior Software Engineer - Network Security

bytedance

San Jose, California, United States (On-Site)
5 Months ago
HCL Tech - Tableau Senior Developer

HCL Tech

New Jersey, United States (On-Site)
1 Month ago
Crunchyroll - Engineering Manager, tvOS

Crunchyroll

San Francisco, California, United States (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Fort Wayne, Indiana, United States (On-Site)

Cranberry Township, Pennsylvania, United States (On-Site)

Haryana, India (On-Site)

Gig Harbor, Washington, United States (On-Site)

Girona, Catalonia, Spain (On-Site)

Canonsburg, Pennsylvania, United States (On-Site)

Thailand (On-Site)

San Diego, California, United States (On-Site)

Munich, Bavaria, Germany (On-Site)

Tallahassee, Florida, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Trek

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug