ServiceNow HRSD Specialist

Job Title: ServiceNow HRSD Specialist

Experience: 3+

Location: Pune

Job Summary:

We are looking for a skilled ServiceNow HR Service Delivery (HRSD) Specialist to join our HR team. The ideal candidate will have extensive experience in implementing, configuring, and managing the ServiceNow HRSD platform. This role involves collaborating with HR and IT teams to enhance employee experiences, streamline HR processes, and automate service delivery.

Key Responsibilities:

• Implementation & Configuration:
• Lead the design, implementation, and configuration of the ServiceNow HRSD module to improve HR service delivery.
• Customize workflows, forms, and dashboards in ServiceNow to meet HR operational needs.
• Process Optimization:
• Analyze and optimize HR processes using ServiceNow to ensure efficient service delivery for employee inquiries, requests, and issues.
• Implement automated solutions for standard HR requests through the HR Service Portal.
• User Training & Support:
• Develop training materials and conduct training sessions for HR staff and end-users on using the HRSD platform.
• Provide ongoing support and guidance to HR teams and employees regarding HR services and inquiries.
• System Administration:
• Manage the HRSD application’s day-to-day operations, including user access, data integrity, and performance monitoring.
• Collaborate with IT to ensure system availability, security, and compliance with company policies.
• Reporting & Analytics:
• Create and maintain reports and dashboards to track HR service delivery metrics, user satisfaction, and process performance.
• Provide insights and recommendations for continuous improvement based on data analysis.
• Project Management:
• Participate in cross-functional projects to integrate HRSD with other ServiceNow modules and third-party systems.
• Coordinate with stakeholders to prioritize and execute HR-related initiatives effectively.

Qualifications:

• Education:
• Bachelor’s degree in Human Resources, Information Technology, Business Administration, or a related field.
• Experience:
• 3+ years of experience with ServiceNow, specifically in HRSD or related HR technologies.
• Proven track record of implementing and managing ServiceNow HR Service Delivery modules.
• Technical Skills:
• Strong understanding of the ServiceNow platform, including HRSD application components.
• Familiarity with ServiceNow reporting tools and best practices for dashboard creation.
• Basic knowledge of scripting languages (JavaScript, Glide API) for customizations is a plus.
• Soft Skills:
• Excellent communication, interpersonal, and customer service skills.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

• ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist in HRSD.
• Knowledge of HR processes and compliance regulations.

P99soft is an equal opportunity employer

P99soft is an equal-opportunity employer. We are committed to providing fair employment opportunities regardless of an individual's job history, disability, gender identity, religion, race, color, caste, marital or parental status, veteran status, or any other special status. We stand against discrimination and strive to create an inclusive workplace that welcomes individuals from diverse backgrounds, provided they meet the requirements of the designated roles and responsibilities.

Life@P99soft

“At P99soft, we believe in creating a work environment that balances professional excellence with personal well-being. Our vibrant office culture is built on mutual respect, inclusivity, and a shared passion for innovation. We host regular team-building activities, workshops, and social events to foster a sense of community and collaboration among our employees. Join us and be part of a team that values your contributions and supports your growth.”

About Us

P99soft is a leading IT services and IT consulting company that is dedicated to making our customers' business operations seamless by providing them with digital services and applications using the latest technologies. We are committed to bringing excellence to all of our creations. We need passion, empathy, and customer-focused individuals to achieve technical excellence. We believe in transparency through open communication and work with honesty and integrity when dealing with our customers and partners.

Vision: Our vision is to lead digital transformation for our customers, delighting them at every step, while empowering our employees and fostering success.

Mission: Our mission is to attain our objectives within a framework of integrity, transparency, and respect for our clients, employees, partners, and the community, fostering mutual trust and sustainable growth.

Begin your journey towards digital transformation here. Our talented teams help you make informed decisions, enhance operational efficiencies, and create state-of-the-art visual interfaces. We design dynamic workflows to improve the customer experience. Our engineering teams take complete ownership of assigning the right talent and architecting solutions using the latest technologies.