Job Description
The Account Executive manages a portfolio of small and medium enterprises (SME) accounts, focusing on driving sales growth through cross-selling and up-selling strategies. They are responsible for leading strategic communication, collaborating with internal teams and partners, and generating sales reports for senior management. They develop sales pipelines, build client relationships, mentor junior staff, and manage high-value accounts to ensure customer satisfaction and retention. They also develop and nurture relationships with high-value accounts and provide strategic support to the sales team. Collaborates with cross-functional teams to develop lead generation strategies and improve conversion rates.
Must Have:
- Experience in account management, sales, or sales operations.
- Bachelor’s or master’s degree in related field.
- Demonstrated account management judgment.
The Account Executive is responsible for managing a portfolio of small and medium enterprises (SME) accounts, driving sales growth through cross-selling and up-selling. They lead strategic communication, collaborate with internal teams and partners, and facilitate sales reporting for senior management. They develop and maintain strong sales pipeline, build long-term client relationships, mentor junior staff, and manage high-value accounts to ensure customer satisfaction and retention.
Responsibilities:
- Acquires and builds relationships with small and medium enterprises (SME) accounts across one or more defined sales territories
- Identifies and capitalizes on cross-selling and up-selling opportunities within target accounts, driving revenue growth and customer satisfaction
- Collaborates extensively with internal teams, including product development, marketing, and customer support, to ensure comprehensive fulfillment of client needs
- Prepares and presents detailed accounts and transaction reports to senior management, providing actionable insights and recommendations
- Utilizes insights derived from performance reviews, internal discussions and market research to update internal sales systems and procedures, and enhance customer experience
- Achieves and exceeds sales objectives, and contributes to the development and execution of the go to market strategy for strategic partnerships
- Develops and nurtures long-term relationships with high value accounts, acting as a trusted advisor, with focus on maximizing customer satisfaction and retention
- Mentors and guides junior account executives, fostering a culture of continuous learning and professional development within the team
- Applies expert knowledge of inside and outside sales concepts in SME accounts and provides strategic support to sales team by developing retention strategies and managing key accounts
- Employs a high standard of account management judgement to tackle open-ended problems that are difficult to prioritize, and define how things are done
- Collaborates with cross functional teams to develop lead generation strategies and improve conversion rates
Qualifications:
Education:
- Bachelor’s or master’s degree in sales, business administration or equivalent
Experience:
- 5+ years of experience with bachelor's or 4+ years of experience with Master's in areas such as account management, sales, sales operations or equivalent
Skills:
- Account Management
- Consultative Selling
- Industry Expertise
- Sales Processes
- Cold Calling
- Customer Centric Mindset
- Effective Delegation
- Time Management
- Resource Planning & Allocation
Behavioural Skills:
- Cross-Functional Collaboration
- Effective Communication
- Empathy
- Customer Focus
- Adaptability
- Critical Thinking
- Conflict Resolution
- Team Building
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