ServiceNow TM Forum Expert

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Experience: 7+ Years

Location: Pune/ Bangalore

Responsibilities:

• Develop and maintain APIs, with a focus on TMF APIs and OpenAPIs
• Design, implement, and optimize ServiceNow integrations, particularly for CSM and ITSM modules
• Customize and configure ServiceNow, including the development of scoped applications
• Implement ITIL processes within the ServiceNow environment
• Conduct performance testing and optimization of APIs and integrations
• Utilize DevOps practices, including automated testing with ATF and GitLab pipelines
• Manage version control using Git
• Create and maintain comprehensive API documentation
• Develop and execute test plans using tools such as ATF Framework and Postman
• Collaborate with cross-functional teams to ensure seamless system integration
• Proactively interface with stakeholders and self-organize integration tests
• Troubleshoot and resolve complex technical issues related to API integrations
• Stay current with industry trends and emerging technologies in API development and ServiceNow platform
• Participate in code reviews to ensure high-quality, maintainable code
• Mentor junior developers in API development and ServiceNow best practices
• Contribute to the continuous improvement of development processes and methodologies
• Ensure compliance with security standards and data protection regulations in all development work