As a Quality Assurance Analyst at Accenture, you will be responsible for managing and resolving customer queries, handling escalations and complaints, and ensuring the best resolutions are provided. You will also be tasked with closing faults and complaints within Service Level Agreements (SLAs). Your responsibilities will also include reviewing the quality of all factors involved in production, auditing and managing the implementation of functional processes to mitigate risks, and establishing processes to audit and validate control effectiveness. You will work with peers within Accenture and have limited exposure to clients. You will be given moderate level instruction and your decisions will impact your own work and potentially that of others.