Quality Assurance Specialist

1 Month ago • All levels • Quality Analysis • $47,000 PA - $55,000 PA

Job Summary

Job Description

The Quality Assurance Specialist will take a holistic view of all projects, working closely with Project Managers and Technologists to mitigate risks and manage delivery. This role requires strong organizational and interpersonal skills. The specialist will have the opportunity to work across a range of world-class brands, applying skills to complex back-end systems, social apps, rich interactive web experiences, and physical digital products. The QA Specialist is a self-starter, integral to core project teams from conception to delivery and ongoing monitoring. A Level 2 Security Clearance is required, meaning only U.S. citizens or permanent residents (Green Card holders) are eligible. Responsibilities include championing quality and QA processes, monitoring project compliance, performing requirements and risk analysis, test planning, estimation, manual and tool-based testing (integration, functionality, system, regression, load, acceptance), test case design and execution (front-end and back-end), issue management, test case maintenance, and QA progress reporting.
Must have:
  • Championing quality and QA process
  • Monitor project compliance
  • QA requirements and risk analysis
  • Test planning, scoping and estimation
  • Perform integration, functionality, system, regression, load and acceptance testing
  • Test case design
  • Test case execution (Front-end and Back-end)
  • Issue management / bug tracking
  • Test case maintenance and regression testing
  • QA progress reporting
  • Test case design techniques
  • Functional and Non-Functional testing techniques
  • Broad knowledge of web platforms
  • Compatibility testing
  • Knowledge of web technologies (HTML, CSS, JavaScript)
  • Knowledge of client-server HTTP requests
  • Content & data verification, working with databases and SQL
  • Accessibility Testing (WCAG AA)
  • Test case management tools (TestRail)
  • Bug tracking tools (Jira, Selenium)
Good to have:
  • ISTQB Certification
  • QA related certifications
  • CAC (common access card)
  • Automated testing tool experience (i.e. Cypress)

Job Details

The Quality Assurance Specialist takes holistic view of all projects. You will work closely with Project Managers and Technologists to mitigate risks and manage delivery, so strong organizational and interpersonal skills are key.  

 The QA Specialist will have the opportunity to work across a range of world-class brands, applying your skills to large and small projects including complex back-end systems, social apps, rich interactive web experiences and even physical digital products. The QA Specialist is a self-starter, working as part of core project teams to see projects through from conception to delivery and on-going monitoring and refinement.

This position requires candidates to obtain a Level 2 Security Clearance in accordance with U.S. government regulations. As such, only U.S. citizens or permanent residents (Green Card holders) are eligible to apply.


You Will:

  • Championing quality and QA process across departments
  • Monitor project compliance to standards and guidelines
  • QA requirements and risk analysis
  • Test planning, scoping and estimation of QA effort
  • Perform integration, functionality, system, regression, load and acceptance testing using manual methods and testing tools
  • Test case design
  • Test case execution (Front-end and Back-end testing)
  • Issue management / bug tracking
  • Test case maintenance and regression testing
  • QA progress reporting

You Have:

  • Test case design techniques 
  • Functional and Non-Functional testing techniques (Structured, Exploratory)
  • Broad knowledge of web platforms
  • Compatibility testing (cross browser, platform and device)
  • Knowledge of web technologies (HTML, CSS, JavaScript)
  • Knowledge of client-server HTTP requests (CRUD, RESTful) using tools (Charles, Fiddler, Firebug)
  • Content & data verification, working with databases and SQL
  • Accessibility Testing (WCAG AA), screen readers, colour contrast, keyboard testing, etc.
  • Test case management tools (TestRail)
  • Bug tracking tools (Jira, Selenium)

Nice-to-Haves: 

  • ISTQB Certification or other QA related certifications
  • CAC (common access card)
  • Automated testing tool experience (i.e. Cypress)
We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$47 - $55 USD

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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