Sr. Engagement Manager/Sr. Program Manager

1 Week ago • 7 Years +

Job Summary

Job Description

As a Senior Engagement Manager at Coupa, you would be responsible for the end-to-end implementation of the Coupa solution. This includes managing reporting, risk analysis, resource allocation, and aligning with delivery partners. The role involves driving successful customer 'go-lives,' being an expert on the system, and promoting best practices aligned with customer business goals. This involves leading implementation from start to finish, leading process discussions for leading practices, collaborating with Coupa services partners during implementation, and providing both technical and functional expertise to customers. The candidate will also provide strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs. The candidate will also create and/or improve implementation templates, training and presentations.

Must have:

7+ years experience in systems applications consulting.
Strong client management skills.
Execute an implementation plan.
Strong written and verbal communication skills.

Good to have:

Experience with Procure to Pay process is highly desirable.
Experience with Software as a Service is a plus.
Experience with financial accounting software.

6 skills required

6 skills required for this role

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salesforce

communication

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oracle

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team-management

Job Details

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Senior Engagement Manager at Coupa:

As a Sr. Engagement Manager, you would be responsible to deliver the end-to-end implementation of the Coupa solution. These projects can be delivered either directly by the Professional Services team or in support of one of our certified implementation partners. You would be accountable for the successful 'go-lives' of the customer, as well as being the ambassador of system expertise and best practices that would be aligned to the customers’ business goals for choosing Coupa. Core responsibilities would be to drive the implementation of the end-to-end implementation. This includes managing the reporting, risk analysis and mitigation, as well as aligning the required resources to your project delivery either directly or in concert with the relevant delivery partner.

What You'll Do:

Help customers focus on their goals and drive the implementation towards a successful, on-time implementation. Forge strong partnerships with customers and colleagues
Lead all aspects of implementation from mobilization to deployment. Lead process discussions for leading practices
Collaborate with Coupa services partners during the implementation. Engage customers in enlightened business need discussions versus feature/function basics
Provide technical and functional expertise to customers during the implementation process. Provide strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs
Create and/or improve implementation templates, training and presentations. Follow Coupa implementation methodology for all customers and tailor to meet eachcustomer’s unique business needs. Share relevant prior experiences with customers and colleagues
Work well in both individual and team settings both on and off client site. Manage customers where up to 50% of your time may include travel. Provide Coupa platform demonstrations and various trainings

What You Will Bring to Coupa:

Experience with Procure to Pay process is highly desirable
7+ years experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider
Candidates should have extremely strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful go live procurement, AP and/or Expense Management experience is desired, but not required
Experience with Software as a Service is a plus as is any experience with financial accounting, customer management, and sales force automation software
Previous senior consulting experience with the following applications is a solid predictor of success: Ariba, Concur, NetSuite, Basware, OB10, Salesforce.com, Workday, Great Plains, ACT, Oracle, SAP
Strong written and verbal communication skills

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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