Sales Specialist, VSB
Job Summary
Job Description
As a Sales Specialist at Dialpad, you will be instrumental in helping VSB (very-small business) customers start a Dialpad account and providing support throughout their journey. You will be the first point of contact, solving customer problems and helping them utilize Dialpad to its full potential. Responsibilities include acquiring new clients, converting leads to sales, and collaborating with various teams to ensure a positive customer experience. You will be expected to stay updated with product changes and manage a full sales cycle from initial interest to closed deals. This role reports to the Manager, VSB Sales Philippines and offers remote work.
Must have:
- 1+ years of direct SaaS sales experience.
- Fluent in English (reading, writing, speaking).
- High level of emotional intelligence.
- Willingness and energy to learn.
Good to have:
- Experience with Salesforce.
- Experience in the VoIP industry.
- Experience with G-suite.
- Strong digital communication skills.
Perks:
- Medical, dental, and vision plans.
- Monthly stipend for phone and internet.
- Reimbursement for gym membership costs.
- Professional development reimbursement.
5 skills required
Job Details
About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.
About the team
Instrumental in growing and retaining our VSB (very-small business) customer base, our VSB Sales Team delights and excites our VSB customers by helping them start a Dialpad account. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first touchpoints with Dialpad.
Dialpad’s VSB team plays an essential role in the Sales Organization. This team partners closely with Support, Marketing, and other Sales teams to constantly improve the customer experience.
Your Role
This position reports to our Manager, VSB Sales Philippines and has the opportunity to be based in our Manilla/Remote Office. This is a remote position.
What you’ll do
- Own new logos acquisition, lead to opportunity conversion, opportunity to sales won and team revenue targets.
- Make an impact with our customers as you will be their first point of contact.
- Partner with Billing, Support, Marketing, and other sales teams to bring forth the best customer experience possible.
- Research and keep up to date with product changes that will benefit your customers.
- You’ll get first hand experience on a full sales cycle (from initial interest to closed-won deals).
- You’ll be the first point of contact for our Sales Lines, Live Chat and Marketing Leads, speaking with people predominantly in North America, some at times, all over the world!
- You’ll help our future customers sign up for an account and work with them to set them up for success.
Skills you’ll bring
- 1+ years of direct sales experience, selling Software as a Service (“SaaS”) and preferably in the communications space (UCaaS and/or CCaaS)
- Bachelor's degree or equivalent experience (Business Administration is preferred but not required).
- Ability to read, write, and speak english fluently.
- High level of emotional IQ.
- A high level of energy and willingness to learn!
- Experience with Salesforce, VoIP industry, and Outreach preferred by not required.
- Experience with G-suite.
- Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
- Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions and collaborative sessions.
- Excellent internet connectivity required.
Who you are
You’re someone who is looking to jumpstart their career in SaaS Sales at a company that’s unique and growing. You’re a highly intelligent and motivated contributor who isn’t afraid of getting your hands dirty and is looking to work with like minded teammates. You’re scrappy and solutions oriented. You have some experience in customer facing roles or have a killer academic background that’s paved the way for this next step.
Dialpad benefits and perks
Benefits and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional Development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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