Sales Development Representative
Job Summary
Job Description
As a Sales Development Representative (SDR) at Cyara, you will drive outbound prospecting, identifying and engaging potential clients to align solutions with enterprise needs. Responsibilities include conducting targeted prospecting, using various communication channels, qualifying leads, participating in sales campaigns, communicating the value proposition, following up on leads, maintaining records in the CRM, working with the sales team, and staying informed on industry trends. You'll be a key part of Cyara's growth engine.
Must have:
- Experience in an outbound technical sales role.
- Not afraid of cold calling
- Eager for coaching and developing sales skills.
- Strong communication and storytelling abilities.
- Understanding of customer pain points and requirements.
- Collaborative Team Player with a respectful demeanor.
- Driven by purpose and team-first attitude.
- Flexibility to work outside traditional business hours.
8 skills required
Job Details
Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
As a Sales Development Rep (SDR) at Cyara you will be the forefront of our growth engine, driving outbound prospecting initiatives to identify and engage potential clients. Your role is pivotal in aligning our solutions with the needs of enterprises worldwide.
Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
As a Sales Development Rep (SDR) at Cyara you will be the forefront of our growth engine, driving outbound prospecting initiatives to identify and engage potential clients. Your role is pivotal in aligning our solutions with the needs of enterprises worldwide.
You will be responsible for:
- Conducting targeted outbound prospecting activities to identify and engage potential customers.
- Utilizing various communication channels, including phone calls, emails, and social media, to reach out to prospects.
- Qualifying leads based on established criteria to ensure alignment with the company's target customer profile. Gathering and documenting relevant information about prospects to facilitate smooth handoff to the sales team.
- Participating in and contributing to sales campaigns and promotions to drive lead generation. Collaborating with marketing to align outbound efforts with overall company goals.
- Effectively communicating the value proposition of our products/services to prospects. Following up on inbound leads promptly and nurture leads through the sales funnel.
- Maintaining accurate and up-to-date records of prospect interactions in the Customer Relationship Management (CRM) system. Ensuring data integrity and providing regular reports on prospecting activities.
- Working closely with the sales team to coordinate and facilitate the transition of qualified leads. Collaborating with marketing to provide feedback on lead quality and campaign effectiveness.
- Become part of the sales motion with the sales team to ensure increased closed rates on SQL’s
- Staying informed about industry trends, product features, and competitive landscape. Participating in ongoing training and development to enhance sales skills and product knowledge.
Let’s talk about your skills/expertise:
- Highly motivated individual with a strong desire to be in sales and have previous experience in an outbound technical sales role
- Not afraid of cold calling
- Eager for coaching and have a passion for developing your sales skills
- Engaging in your communication and possessing strong storytelling abilities.
- Capable of understanding of customer pain points, requirements and correlating potential business to value that can be provided by technical services
- Collaborative Team Player with a respectful demeanor and a drive for a collective victory
- Driven by purpose and by winning with a team-first attitude.
- Flexibility to work outside traditional business hours, including early mornings and/or evenings to accommodate international time zones
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