Senior Software Engineer
Job Summary
Job Description
Cyara is a leading Automated CX Assurance Platform provider, helping global brands enhance customer experiences. The company focuses on automated testing and monitoring to accelerate the delivery of flawless customer journeys across digital and voice channels, reducing customer-facing defects. Cyara's values emphasize Delivering Excellence, Innovate Boldly, Integrity First, and Embrace Curiosity. They are committed to Diversity, Equity, Inclusion, and Belonging, fostering an environment where every individual feels valued and respected. The company offers a flexible work environment, competitive compensation, and a culture that is results-oriented, fast-paced, and focused on continuous improvement.
Must have:
- Design and implement core voice features using C++
- Work with SIP, RTP, and UDP protocols
- Optimize and maintain backend systems with SQL
- Collaborate cross-functionally for high-quality delivery
- Analyze and troubleshoot network/media issues
- Strong C# and C++ programming skills
- Solid understanding of SIP, UDP, and RTP
- Experience with SQL databases
- Programming SIP protocol
- Programming with Streaming using RTP
- Event-driven programming
- Experience with Audio codecs
- High performance software coding for hardware control
- Familiarity with voice technologies
- Excellent problem-solving and debugging skills
Good to have:
- Experience in telecom, VoIP, or real-time systems
- Knowledge of media gateways and signaling systems
- Prior experience with scalable system architecture
Perks:
- Flexible work environment
- Competitive compensation
- Results-oriented culture
- Fast-paced environment
- Continuous improvement focus
- Family-first atmosphere
- Team-oriented approach
- Positive atmosphere
- Work for a global, growing company
- Inclusive team of innovators
5 skills required
Job Details
Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Key Responsibilities
- Design and implement core voice features Using C++
- Work with SIP, RTP, and UDP protocols to enable robust VoIP testing
- Optimize and maintain backend systems involving SQL databases
- Collaborate cross-functionally to ensure high-quality software delivery
- Analyze and troubleshoot low-level network and media issues
- Strong programming skills in C# and C++
- Solid understanding of SIP, UDP, and RTP protocols
- Experience with SQL databases for backend support
- Need Experience in Programming SIP protocol - creating and sending SIP messages to Initiate, negotiate and run SIP session.
- Experience in Programming with Streaming using RTP protocol.
- Event-driven programming experience
- Experience with Audio codecs and general Digital Audio wave creation, sampling etc.
- Required Experience with High performance software codding for low level control of hardware.
- Familiarity with voice technologies and real-time communications
- Excellent problem-solving and debugging skills
- Preferred Qualifications:
- Experience in telecom, VoIP, or real-time systems
- Knowledge of media gateways and signaling systems
- Prior experience with scalable system architecture
Required Skills:
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.
Interested? Know someone who might be? Apply online now.
Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
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