Sr Manager, Total Rewards Services, Global Business Services

Your Role Accountabilities… 

• Lead the day-to-day operations of all assigned process areas across the global annual rewards cycle and Latin America pre-payroll, benefits and leaves administration.

• Responsible for ensuring a high standard of delivery to meet SLA’s/KPI’s and providing an exceptional employee experience

• Drive continuous improvements and service delivery excellence opportunities, foster a culture of innovation within the team

• Manage and maintain effective internal and external relationships with 3rd party vendors/partners

• Works in close partnership with the Center of Excellence Total Rewards regional LATAM teams and global compensation team in the US.

• Ensure processes achieve full compliance with policy and control environment including data privacy and SOX

• Champion a positive employee experience by continuously enhancing P&C services by addressing feedback and concerns

• People management/ leadership of team including succession planning, coaching, developing talent and creating a strong employee culture

Qualifications & Experience… 

• Experience: 5+ years in Human Resources, including 3+ years in Shared Services/Delivery. Proven expertise in leading Total Rewards/HR support functions and managing operations in a multinational environment.

• Education: Bachelor’s degree in Human Resources or related field required

• Language Skills: Must be fluent in English and Spanish, Portuguese is preferred but not required

• Technical Skills: Strong familiarity with HR and benefits systems, particularly Workday and Benify.

• Leadership: Demonstrated leadership in multinational operations. Proven ability to lead, engage, and build positive team cultures.

• Relationship Management: Strong relationship and negotiation skills. Experienced in building and maintaining effective collaborations.

• Process Management: Skilled in process management, improvements, and re-engineering. Ability to manage multiple tasks under pressure with minimal supervision.

• Organizational Skills: Excellent planning, time management, prioritization, delegation, and follow-up skills. Recognized for reliability, integrity, and trustworthiness.

• Decision Making: Demonstrated ability to provide well-thought-out recommendations, manage risk, and adapt to changing environments.

• Global Perspective: International experience is required, along with willingness and ability to travel internationally.

• Communication & Influence: Exceptional communication skills, capable of conveying complex information clearly. Persuasive and persistent in driving change.

• Leadership Presence: Strong business and technical acumen with an inspiring leadership presence. Demonstrates 360-degree leadership, balancing cost, productivity, and timeliness in executing strategy.