Team Lead, Customer Due Diligence

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

CDD Team Lead

We are looking for an experienced people manager to join our Customer Due Diligence (CDD) department as part of our regional growth. You will be based in Singapore working closely with Sales, Account Management, Compliance, Risk, and Monitoring. 

Our highly motivated and ambitious CDD team is in need of an excellent leader to drive initiatives and improvements; the team is extremely focused on speed and quality, as well as customer experience. You will be part of a global team working with regional counterparts.

In this role you will be responsible for reviewing potential and existing merchants from a risk, regulatory and compliance perspective. As a highly regulated company we need to adhere to various rules and regulations and make sure we grow our business with a healthy portfolio of merchants. Part of this role is also to facilitate our growth by scaling internal processes and focus on continuous optimization and automation.

What you’ll do

• Lead a team responsible for the onboarding and risk assessments of new and existing clients; ensuring compliance and handling escalations / frictions efficiently and effectively
• Risk assessments towards onboarding of clients - both new and existing clients who wish to expand with Adyen in accordance with regulations and internal KYC procedures
• Lead and drive process improvements, provide insights and guidance towards these initiatives
• Evaluate existing procedures and processes developed internally, challenging the efficacy of the processes to optimize end-to-end our merchant’s onboarding processes
• Provide advice and assistance to Commercial and Product teams, with the end goal of increasing customer satisfaction and improving our automation rates respectively
• Ensuring continuous team growth and competence improvements.

Who you are

• You have 3-5 years of formal people management experience in the risk, operations or compliance industry
• You have a firm grasp and understanding of AML, KYC, PCI, Scheme rules and internal controls
• You are extremely detail oriented, organized and have the ability to multitask effectively
• You are people-oriented and know your way around growing individual contributors ranging from juniors to seniors
• You are able to work independently, while at the same time being a strong collaborator, working and connecting with colleagues and developing ideas to improve effective teamwork / client onboarding
• You take initiative, ownership and are committed to challenging the status quo in a critical, professional and effective manner
• You are a self-starter who enjoys a fast-paced environment and is able to execute ideas / initiatives effectively;
• You have strong analytical and stakeholder management skills while believing that efficiency is key to operational excellence;
• You are a data-driven person who works well and understands with ease, making use of data to drive changes and decision making
• You are someone with great foresight who thinks strategically when executing initiatives and conducting your planning
• You have excellent written and verbal communication. English fluency required – other Asian languages (Japanese, Mandarin) at business-level competency are a strong plus, but not mandatory

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.