Technical Program Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Job Description:

Job Title: Technical Program Manager

Meet Our Team:

We are the PMO organization within Technology that is responsible for delivering initiatives and programs to support the business. You will be responsible for working with the PMO leaders to establish standards and operating rhythm for teams to deliver on the most impactful programs and initiatives for the organization. We are looking for an individual contributor who can drive standardization and consistency across the organization.

Your Way to Impact:

This role will partner with the PMO and Engineering Leaders to drive successful program execution for the Employee Experience portfolio and leverage industry best practices to drive standardization across technology organization.

We are looking for an individual contributor who can drive standardization and consistency across the organization.

Your Day-to-Day:

• Proactive management of programs that are assigned to drive successful outcomes
• Act as a steward for driving consistency and standardization in managing/delivering programs
• Partner with Engineering teams to manage risks/issues and mitigation plans
• Coordinate planning and delivery efforts across various technology, vendor and Infrastructure teams 
• Organize and lead release planning activities resulting in the creation of project or program roadmaps. 
• Lead other technical engineers to ensure work is properly allocated, planned, and executed for multiple projects
• Manage major collective activities, issues, and risks across teams in support of the program or project
• Ensure measurable KPIs are developed for projects, and that they align to the overall KPIs for the technology space.
• Manage stakeholder communication regarding Release Plans and Release deliveries. Ensure regular, active communication with adjacent project and external stakeholders, including international regions. 
• Identify project impediments and address including proper escalation to individuals/groups as needed
• Contributes to and demonstrates a solid understanding of program vision and roadmap
• Maintain awareness of cross product/program synergies and actively communicate opportunities to simplify work across teams. 

What You Need to Bring:

• A successful candidate will have a minimum of 5 years of experience within program or project management
• Project management experience organizing multiple teams performing infrastructure/software/product development is required
• Background and/or experience within AI/ML is highly preferred
• Experience with data analysis and reporting is required
• Successful track record of managing complex development projects to deliver technical solutions
• Proven ability to develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies
• Strong technical acumen: experience in End User Services preferred
• Strong written and verbal communication skills, able to communicate technical concepts and plans at all levels
• Experience within FinTech, ecommerce or payments is preferred
• A Bachelors and/or Master’s Degree in a related field is preferred but not required

Additional Job Description:

Subsidiary:

Travel Percent:

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.