Technical Writing Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Technical Writing Manager

Technical writers at Adyen play a key role in connecting our external users, developers, product teams, developer advocates, and support teams. As our product and development teams expand globally, we're searching for a Technical Writing Manager to partner with the Global Documentation Manager. Together, you will guide a talented group of writers who are instrumental in documenting our high-impact solutions for a developer audience including: API documentation, SDKs, Release Notes, and integration guides.

In this role, you will work closely with the Global Documentation Manager, contributing to strategic initiatives and directly managing a team focused on creating exceptional documentation for our developer community.

What you'll do

Lead a high-performing team of writers

• Support the projects and professional growth of writers as they document complex product capabilities
• Help your team deliver a docs experience that developers will love
• Help strategize solutions to automate and optimize our docs and tooling

Partner on driving strategic initiatives

• Set your team’s priorities in alignment with broader business goals
• Collaborate with the Global Manager on strategic initiatives for the Developer Experience and Docs teams
• Co-lead and execute Adyen’s AI developer experience strategy

Help build and drive collaborative engagement

• Engage with stakeholders and collaborators in Product, Engineering, UX, Support, and other functions to understand their business needs, identify opportunities for partnership, advance business goals, and socialize your team's value and impact
• Remove blockers and improve ways of working across teams

Who you are

• Minimum 2-3 years experience managing documentation teams, preferably in API docs
• Experience in leading documentation projects and initiatives (for example, scaling or automation solutions, or migration to new tooling or workflows)
• Able to work on multiple projects simultaneously in a fast-paced, dynamic environment
• Experience working with cross-functional leads and stakeholders, gathering support and buy-in for key initiatives 
• Ability to effectively inspire, influence, and communicate across all levels of management
• Partner effectively with developers, product managers, and technical writers to deliver quality documentation
• Experience writing documentation for UI components, SDKs, and APIs a strong plus
• Proficiency in using Git and working with a docs-as-code workflow is helpful
• Open to some domestic and international travel

The annual base salary range for this role is $150,000 - $200,000; to learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This role is hybrid, with 3 days per week in the Chicago office.