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Virtual Tesla Advisor

Victoria, Australia (Remote)

Virtual Tesla Advisor

1 Week ago • All levels • Business Development • Undisclosed

About the job

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Job Description

The Virtual Tesla Advisor in Melbourne will provide seamless customer service across digital channels (phone, video calls, email, chat). Responsibilities include engaging prospective and current customers, educating them about Tesla's products, actively contributing to sales targets by exceeding KPIs, managing incoming requests via Tesla Chat, ensuring tailored communication, and presenting/selling Tesla's ecosystem. The role demands excellent customer service throughout the sales and delivery cycle, maintaining sales pipelines, managing administrative duties, conducting virtual consultations, and educating customers on the purchase and delivery process. Additional responsibilities may be assigned to meet business needs.

Must have:

Excellent customer service
Digital communication skills (chat, email, phone, video)
Teamwork and goal achievement
Problem-solving and initiative
Multitasking and deadline management
Adaptability and development drive
Autonomous and team work capabilities
Passion for Tesla's mission

Perks:

Employee Stock Purchase Plan (ESPP)
Parental leave
Employee Vehicle Loan Program
Novated Leasing (AU only)
Well-being Fund
Bike to work allowance
Birthday Leave & Volunteer Leave

What to Expect

As a Virtual Tesla Advisor, you will be responsible for delivering seamless customer service throughout the entire customer journey across all our digital distribution channels. You have a relentless determination to succeed and are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You act as a pioneer for Tesla products, sharing your knowledge and building lasting relationships with our customer on the phone, Video Calls, via E-Mail or the Tesla Chat.

You are part of a larger virtual team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve outlined targets.

What You’ll Do

To offer excellent customer service throughout the entire customer journey through all digital distribution channels (Phone, Inbound Outbound, Chat and Web Sales opportunities)
Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
Manage any incoming requests through our Tesla Chat and utilise the stream function in SMP/WDO
Ensure close and tailored communication with customers at all touch points.
To inform and educate professional on the phone, Video Calls via E-Mail or the Tesla Chat about Tesla at every opportunity.
Effectively present and sell and support the delivery and installation the entire Tesla eco-system
Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownership
Ensure excellent customer service and individual solutions for our customer
Help create, maintain and develop sales and delivery pipelines in line with expectations
Maintain sales administrative duties and ensuring systems are up to date, as well as effectively managing all outbound activities and reporting.
Carry out Virtual Consultations through Video Calls and be able to support the customer journey virtually
Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
Perform additional responsibilities as assigned to meet business needs
Manage any additional duties to support wider business requirements.
Provide customer service in line with Tesla expectations throughout the full sales and delivery cycle, as well as continued support throughout ownership

What You’ll Bring

Experience in providing excellent customer service in a fast-paced environment.
Confident in creating great conversations and relationships tailored to the customer’s needs through digital distribution channels (Chat, E-Mail, Phone, Video Calls)
Ability to thrive in a team-based environment and achieve common goals
Great problem solving skills, and strong ability to take initiative and be proactive.
Ability to effectively handle multiple priorities, organize workload, and meet deadlines
Resilience, adaptability and a constant desire to develop
Capable of working autonomously as well as in a team.
Positivity, enthusiasm and a passion towards the mission of Tesla.
Confident in learning and adapting to multiple technologies.
Able to communicate, read, and write effectively in the English language on all levels
Have the required language skills if required by our local markets
Good knowledge of MS Office

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP)
Parental leave (no minimum employment period)
Primary carers – 18 weeks at full pay or 36 weeks half pay
Secondary carers – 6 weeks full pay
Employee Vehicle Loan Program
Novated Leasing (AU only)
Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
Bike to work – $10 per day if you cycle to work
Birthday Leave & Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.

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