VP, Client Relations
Job Summary
Job Description
The VP of Client Relations will lead the Client Relations team, driving revenue growth at Blink. This individual will be responsible for developing and implementing account growth strategies, mentoring the team on effective account management, and fostering long-term partnerships with key clients. The role involves setting and achieving sales targets, monitoring the sales pipeline, and collaborating with the C-team to ensure overall business success. The candidate should have experience in UX consulting or Product consultative relationship management. The ideal candidate will have a deep understanding of customer-centered strategies and the ability to mentor and lead teams to success.
Must have:
- Experience in UX consulting or Product consultative relationship management.
- Excitement about Blink’s client relations growth potential.
- Experience in global market expansion and scaling business.
- Understanding of customer-centered strategies.
- Excellent leadership skills and coaching abilities.
- Partnership and collaborative mindsets.
- Action-oriented and driven to seize opportunities.
- Positive problem-solving attitude.
6 skills required
Job Details
Blink is looking for a VP, Client Relations to join our leadership team as Blink continues to grow and expand globally.
Our VP, Client Relations will be pivotal in leading our Client Relations team, responsible for revenue growth at Blink. This person will oversee our Client Relations team, ensuring they have clear and effective strategies for meeting their sales targets. The ideal candidate will have experience developing comprehensive account strategies for high-growth companies, a strong track record in achieving business goals, and the ability to mentor and lead teams to success.
A deep understanding of customer-centered strategies and the value they bring to both clients and their customers is essential. The VP, Client Relations will have experience growing strategic accounts in a services business and be excited about Blink’s growth potential.
Reporting to our CXO, this leader will work closely with our team to fulfill Blink’s mission of creating products that people use, love, and remember, while building a world-class revenue generation team to optimize sales and drive growth.
The work details:
- Base Salary range: $250,000 - $300,000 annual base salary will be determined based on qualifications, experience, level, skills, internal equity,
- Earning Potential: Our compensation structure is designed to reward hard work and encourage you to reach your goals. For this position, we offer a base salary + revenue-based bonus plan. Annual targets and bonus structure will be discussed in detail, as the candidate progresses through the interview process.
- Location: This position is based out of Blink HQ in Seattle WA. The position requires some limited travel to meet clients and the team who are based out of our various studio locations. Remote work can be done in balance with in-person team meetings.
What you will be doing:
- Develop an account growth strategy that can be implemented by the Client Relations Team and integrated with the marketing team.
- Mentor Client Relations team on strategies to grow their accounts and use their resources effectively.
- Develop revenue growth strategies to close more long-term partnerships.
- Prospect and open relationships with key clients.
- Be accountable for hitting all targets and team results, focusing on both long- and short-term strategies.
- Work with the marketing and pipeline manager to ensure accurate forecasting and tracking of progress.
- Monitor the sales pipeline adjusting strategies as necessary based on the market conditions to hit targets.
- Work openly and collaboratively with the C-team to ensure the overall success of the business.
What we are looking for:
- 8-10 years of progressive experience in UX consulting or Product consultative relationship management.
- Excitement about the growth potential of Blink’s client relations.
- Previous global market expansion experience and passion for scaling business.
- Understanding of the value of customer-centered strategies and how our clients and their customers benefit from them.
- Excellent leadership skills, energized about coaching and career development of your team.
- Partnership mindset: Excited to create long-term partnerships with our clients, helping them create a roadmap for the future of their products and/or services.
- Collaborative mindset: Ready to work alongside our team, comfortable receiving and delivering feedback.
- Action-oriented: Driven to identify and seize new opportunities.
- Positive problem-solving attitude: The ability to find the root cause of issues and develop solutions to move forward.
$250,000 - $300,000 a year
Our Pay Philosophy
We provide clear career paths and opportunities for growth while maintaining a strong sense of inclusivity in our workforce. We continue to infuse the same philosophy when it comes to posting positions by practicing salary transparency; each role is assigned a clear salary band which our recruiters will review at the start of the interview process.
So, while the above pay rate or salary range represents the expected salary for this position, in determining your actual pay it will be reviewed by a recruiter and take into consideration: your experience, your location, etc
If your experience looks a little different from what we’ve identified and you think you would be a good fit for the role, we’d love to learn more about you. Please include a cover letter and state why you think you’d be a good fit!
About Us:
Blink UX is a product design consulting firm creating products that people use, love, and remember. Blink has over two decades of experience in UX research, strategy, and design partnering with innovative industry leaders including Amazon, Chase, Gates Foundation, Google, Meta, and NASA. For more information visit blinkux.com.
Our Culture
Maintaining a positive company culture requires the same careful curation, management, and rigor as any other aspect of a business. At Blink, we consciously design our culture to ensure that employees have the structure and guidance they need to fully develop their skills and abilities for a happy and rewarding career. Be sure to read up on the unique aspects of our company culture framework and ensure they align with your working style.
EEO
When hiring, we aim to build teams of compassionate people with diverse experiences, thoughts, and skills. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual preference, gender identity or age, disability or length of time spent unemployed.
Following your application submission we encourage you to disclose personal demographic information in order to help us comply with federal and state Equal Employment Opportunity record-keeping requirements. We will also use this information in an anonymous aggregated form to help us measure and improve diversity at Blink
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