Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Account Management Team is a fast-evolving team designed to drive results for our Thumbtack Professionals. We are product experts responsible for ensuring Thumbtack Pros are set up to get the right jobs from the right customers through providing insights, coaching, and holding them accountable to goals.
Currently, the Account Management Team manages the outcomes of Thumbtack’s most successful and engaged professionals and oversees the onboarding experience of the new high potential professionals through a combination of outbound phone, email, text and chat efforts. Additionally, the Account Management team works closely with the product, category management, and marketing team to design and execute targeted campaigns to new and established professionals at Thumbtack.
The Account Manager serves as the primary post-sale point of contact for Thumbtack high-value professionals as well as the point of contact and the ‘onboarder' of any new Franchisees within their Brands. Using in-depth knowledge of Thumbtack’s platform combined with a clear understanding of the pro’s goals, the AM drives and increases adoption and usage of Thumbtack. With their deep product knowledge, the AM demonstrates product features beyond central functionality to help our pros achieve their business results and maximum value from Thumbtack. AM’s ensures best practices are adopted and platform functionality is fully utilized for the pro. AM’s are the trusted advisors and drive outcomes that align with Thumbtack pros’ goals to drive engagement and satisfaction. The AM may handle escalations and coordinate across functional areas of the company, including Sales, Product, Customer Support and Marketplace Trust & Safety.
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
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