Associate Renewal Executive

About Stem
Stem (NYSE: STEM) is a global leader in AI-enabled software and services that enable its customers to plan, deploy, and operate clean energy assets. The company offers a complete set of solutions that transform how solar and energy storage projects are developed, built, and operated, including an integrated suite of software and edge products, and full lifecycle services from a team of leading experts. More than 16,000 global customers rely on Stem to maximize the value of their clean energy projects and portfolios. Learn more at http://www.stem.com

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.
 

Key responsibilities include:

• Provide Comprehensive Sales Support: Deliver robust backend support to customer-facing sales representatives worldwide, ensuring their success and efficiency.

• Facilitate Seamless Renewal Processes: Ensure accurate and timely assistance to sales reps, streamlining the renewal workflow and enhancing customer satisfaction.

• Create Detailed Renewal Estimates: Develop precise and detailed renewal estimates in the ERP system to support informed decision-making.

• Generate Renewal Sales Orders: Produce renewal sales orders promptly and share them efficiently within the teams to raise invoices.

• Drive Revenue Generation: Play a crucial role in boosting the organization's revenue through effective and efficient renewal sales support activities.

• Implement Best Practices: Apply best practices to improve efficiency and accuracy in the renewal process, ensuring continuous improvement.

• Monitor Renewal Metrics: Track and analyze key renewal metrics to identify trends, opportunities, and areas for improvement.

• Collaborate with Cross-Functional Teams: Work closely with finance, operations, and customer support teams to ensure a seamless renewal process.

• Maintain CRM Systems: Ensure that all customer interactions and renewal activities are accurately logged and updated in CRM systems like Salesforce and NetSuite.

Requirements:

• Bachelor's degree or equivalent qualification required.

• Excellent written and verbal communication skills.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Positive attitude, strong ability to communicate across departments.

• Ability to multi-task, and work under tight deadlines, with organizational, and coordination skills.

• Self-motivated with a strong commitment to continuous learning and improvement.

• Must know the solar industry, PV plants, and devices/components.

Stem, Inc. is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws.