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Associate Technical Account Manager, gReach Program for People with Disabilities (Japanese)

Associate Technical Account Manager, gReach Program for People with Disabilities (Japanese)

2 Hours ago • All levels • DevOps

About the job

4 skills required for this role

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unity

communication

account-management

saas-business-models

Job Description

This Associate Technical Account Manager role is part of the gReach Program, a 12-month paid upskilling program for professionals with disabilities. You'll support a Technical Account Manager (TAM) team, assisting with project management, problem-solving, and customer interactions. Responsibilities include assisting in managing product and solution briefings, proof-of-concept work, maintaining project schedules, analyzing data for reports, and developing presentations. The program offers on-the-job training and mentorship to develop business, technical, project management, presentation, and customer-facing skills. The role requires fluent Japanese communication and involves working with customers, developers, and various organizations.

Must have:

Bachelor's degree in relevant field or equivalent experience
Public cloud platform experience (Big Data, PaaS, SaaS, IaaS)
Fluent Japanese communication
Assist TAM team in problem-solving and project management

Good to have:

Technical sales engineering experience
Experience with scalable, distributed systems
Programming or infrastructure/system administration experience
Ability to lead architecture discussions
English reading and writing ability

Perks:

12-month paid upskilling program
On-the-job training
Mentorship from experienced staff
Development of project management, presentation, and customer-facing skills

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Minimum qualifications:

Bachelor's degree in Engineering, Computer Science or other Quantitative field (e.g., Physics, Mathematics, Chemistry, Statistics) or equivalent practical experience.
Experience in working with public cloud platforms and technical concepts such as Big Data, Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS), and related industry topics.
Ability to communicate fluently in Japanese in order to communicate with internal and external stakeholders.

Preferred qualifications:

Experience as a technical sales engineer in a cloud computing environment or in a customer-facing role.
Experience in architecture and developing software for scalable, and distributed systems.
Experience in programming or in infrastructure/system administration.
Ability to lead architecture discussions and influence key decision makers around deployment topologies, scaling, performance and sizing.
Ability to read and write in English to communicate with internal stakeholders.

About the job

The gReach Program is a 12 months paid upskilling program for industry professionals with disabilities where participants will receive on-the-job-training and work on a range of projects. The goal of the gReach program is to provide participants from underrepresented groups with the opportunity to grow their career as professionals.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry.

In this role, you will work in a Professional Services, Technical Account Manager assistant capacity supporting the operations of your Technical Account Manager (TAM) team, anticipating the needs of your managers and team members and helping your team's projects, programs, operations, enablement, analysis, and escalation, while upskilling your capability of Technical Account Management by assisting team in problem-solving key technical issues for customers, developers, small and large businesses, educational institutions and government agencies.

You will develop business and technical skills under the mentorship of experienced staff members in a Google Cloud Technical Account Manager team. You will also have the opportunity to develop project management, presentation, and customer-facing skills.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Test and inspire customers to solve business problems with ambitious and novel solutions, leveraging a sophisticated set of technical expertise.
Develop the technical relationship with Google’s Enterprise customers, including managing product and solution briefings and proof-of-concept work with experienced Technical Account Managers.
Maintain project progress, schedules and operation manuals, identify risks, and clearly communicate goals to project stakeholders.
Clean, analyze, and input data into the system for reports.
Develop presentations and demos with Technical Account Manager to take a prospect through the Quality Assurance (QA) process.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.