BESS Analyst - Battery Energy Storage

5 Months ago • 2 Years + • Manufacturing

Job Summary

Job Description

The BESS Analyst is a crucial Customer Success Center (CSC) member responsible for monitoring, diagnosing, and resolving issues in battery energy storage systems (BESS). This role ensures system reliability and optimal performance. Responsibilities include system monitoring and diagnostics using advanced tools, troubleshooting and resolving customer-reported issues (Tier 1 or 2 support), collaborating with field services and customer success managers, and maintaining detailed records. The analyst also contributes to performance reports, develops troubleshooting guides, and participates in continuous improvement initiatives. Strong understanding of BESS technology, SCADA systems, and data analysis tools is required.
Must have:
  • BESS technology understanding
  • System monitoring & diagnostics
  • Troubleshooting & issue resolution
  • Collaboration with teams & customers
  • Data analysis & technical documentation
Perks:
  • Unlimited PTO
  • Medical, Dental, Vision, Life and Pet Insurance
  • Generous 401K Match
  • Annual Bonus Incentive

Job Details

About Fluence: Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.
 
OUR CULTURE AND VALUES

We are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.

We are Leading
Fluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day.

We are Responsible
Fluence is defined by its unwavering commitment to safety, quality, and integrity.

We are Agile
We achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.

We are Fun
We value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all. 

ABOUT THIS POSITION

Location: Hybrid (2-3 days in office) in Alpharetta, GA

The Energy Storage Analyst is a critical Customer Success Center (CSC) member, responsible for monitoring, diagnosing, and resolving issues in battery energy storage systems (BESS). This role ensures system reliability, optimal performance, and swift resolution of customer-reported and proactively identified issues. The analyst collaborates with field services, technical teams, and customer success managers to deliver exceptional service and support.

Key Responsibilities
System Monitoring and Diagnostics:

Continuously monitor BESS performance through the CSC’s advanced diagnostic tools.
Identify and diagnose system issues, leveraging predictive analytics to anticipate and mitigate potential failures.
Escalate complex issues to senior engineering staff or Field Service Engineers as necessary.
Troubleshooting and Resolution:

Respond to customer-reported issues, providing Tier 1 or Tier 2 support depending on the complexity.
Guide customers or field service engineers remotely through resolution steps.
Maintain detailed records of troubleshooting processes, resolutions, and system updates.
Collaboration and Escalation:

Work closely with the Field Services team to coordinate on-site visits for unresolved issues.
Collaborate with Customer Success Managers (CSMs) to communicate customer status updates and resolution plans.
Provide insights to the Performance Improvement Team to enhance predictive models and maintenance protocols.
Documentation and Reporting:

Maintain accurate and detailed records of all incidents, resolutions, and system changes in the ticketing system.
Contribute to periodic performance reports, highlighting key trends and areas for improvement.
Support the development of troubleshooting guides and best practices for the team.
Continuous Improvement:

Participate in regular training to stay current with system updates, emerging technologies, and best practices.
Contribute to knowledge-sharing sessions and cross-functional collaboration initiatives.

What does the ideal candidate bring to Fluence?

    • Education: Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related field (or equivalent experience).
    • 2+ years of experience in energy storage systems, power systems, or related technical support roles.
    • Hands-on experience with monitoring tools, data analysis, and system troubleshooting.
    • Technical Skills:
    • Strong understanding of BESS technology, SCADA systems, and energy storage software.
    • Familiarity with data analysis tools and diagnostic platforms.
    • Proficiency in technical documentation and customer-facing communication.
    • Soft Skills:
    • Excellent problem-solving skills with a proactive mindset.
    • Strong communication and interpersonal skills, capable of engaging with technical teams and customers.
At Fluence we are dedicated to building a diverse, inclusive, and authentic workplace; if you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply!
 
Unlimited PTO
Medical, Dental, Vision, Life and Pet Insurance
Generous 401K Match
Annual Bonus Incentive
 
#energy #sustainability #inclusionmatters
 
 
Follow Fluence on LinkedIn:  Fluence LinkedIn
Fluence Career Page: Fluence Careers
 

Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status. 
At Fluence we are dedicated to building a diverse, inclusive, and authentic workplace; if you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply!
 
Unlimited PTO
Medical, Dental, Vision, Life and Pet Insurance
Generous 401K Match
Annual Bonus Incentive
 
#energy #sustainability #inclusionmatters
 
 
Follow Fluence on LinkedIn:  Fluence LinkedIn
Fluence Career Page: Fluence Careers
 

Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status. 

Similar Jobs

Luxoft - Functional Tester

Luxoft

Bengaluru, Karnataka, India (On-Site)
5 Months ago
WinZO - IOS Developer

WinZO

New Delhi, Delhi, India (On-Site)
1 Day ago
The Walt Disney Company - Lead Software Engineer

The Walt Disney Company

Bristol, Connecticut, United States (On-Site)
1 Month ago
GoTo Group - Software Engineer (iOS) - Transport

GoTo Group

Jakarta, Jakarta, Indonesia (On-Site)
6 Months ago
ByteDance - Android/iOS Engineer, Flow - 2025 Start

ByteDance

Singapore (On-Site)
6 Months ago
Assystems - Ingénieur Coordination et études nucléaires H/F

Assystems

Paris, Île-de-France, France (On-Site)
6 Months ago
Spin Master - Senior Project Engineer

Spin Master

(On-Site)
2 Weeks ago
Tesla - Battery Engineering Internship

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Google - Industry Sales Lead, Manufacturing and Large Infrastructure

Google

Taguig, Metro Manila, Philippines (On-Site)
1 Week ago
Tesla - Technical Product Designer Apprenticeship - Machine and Plant Construction

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Trackman - Mobile App Developer - Team Sports

Trackman

(On-Site)
1 Month ago
Epic Games - Senior GL Accountant

Epic Games

London, England, United Kingdom (On-Site)
2 Weeks ago
ByteDance - LLM Global Data - LLM Coding Trainer Intern - 2025 Start

ByteDance

Singapore (On-Site)
3 Months ago
Skillz - Senior Software Engineer (React Native - Mobile SDK)

Skillz

Las Vegas, Nevada, United States (On-Site)
1 Month ago
Evolution - Regulatory Markets Lead - Europe

Evolution

St. Julian's, Malta (On-Site)
2 Months ago
Entain - iOS Engineer (Remote)

Entain

Australia (Remote)
1 Month ago
Twitch - Software Engineer - Memberships

Twitch

San Francisco, California, United States (On-Site)
1 Month ago
Voodoo - iOS Engineer

Voodoo

Paris, Île-de-France, France (On-Site)
2 Weeks ago
Google - Developer Relations Engineer, Mobile Ads

Google

Mountain View, California, United States (On-Site)
2 Weeks ago
GameChanger  - Staff iOS Software Engineer, Gameday

GameChanger

United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Alpharetta, Georgia, United States

Mattel  Inc  - American Girl Restaurant Server

Mattel Inc

Tennessee, United States (On-Site)
1 Week ago
NVIDIA - Director of Reliability

NVIDIA

Santa Clara, California, United States (On-Site)
2 Weeks ago
PlayStation Global - Senior Pipeline Programmer

PlayStation Global

Los Angeles, California, United States (Remote)
1 Month ago
Activision - Lead Multiplayer Systems Designer

Activision

Middleton, Wisconsin, United States (Hybrid)
2 Weeks ago
Reframe - Android Engineer

Reframe

United States (Remote)
9 Months ago
Next Level Business Services - Salesforce Devops Engineer

Next Level Business Services

Agoura Hills, California, United States (On-Site)
6 Months ago
Next Level Business Services - Salesforce Functional Analysts

Next Level Business Services

Morris Plains, New Jersey, United States (On-Site)
6 Months ago
Riot Games - Principal Software Engineer (ML Focused) - League Studio, League Data Central

Riot Games

Los Angeles, California, United States (On-Site)
6 Months ago
WongDoody - Future Opportunities

WongDoody

Seattle, Washington, United States (On-Site)
18 Hours ago
Visa - Visa Direct Product & Client Solutions Manager

Visa

Ashburn, Virginia, United States (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Manufacturing Jobs

Tesla - Maintenance Technician Paint

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Assystems - Mechanical Design Engineer (PHE + Fire Fighting)

Assystems

Gurugram, Haryana, India (On-Site)
6 Months ago
Alten Technology - Field Service Site Manager

Alten Technology

New York, New York, United States (On-Site)
6 Months ago
Assystems - Mechnanical Engineer

Assystems

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Assystems - Deputy Team Leader

Assystems

Bagalkote, Karnataka, India (On-Site)
6 Months ago
Samsung Semiconductor - Senior Manager, Foundry Customer Engineering

Samsung Semiconductor

San Jose, California, United States (On-Site)
1 Week ago
Nagarro - System Engineer Infrastructure Services

Nagarro

Germany (Remote)
1 Month ago
Corsair - Manager, Product Engineering

Corsair

Vietnam (On-Site)
1 Month ago
Assystems - Senior Systems Engineer

Assystems

Blackburn, England, United Kingdom (Remote)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Alpharetta, Georgia, United States (Hybrid)

Berlin, Berlin, Germany (On-Site)

Erlangen, Bavaria, Germany (On-Site)

Erlangen, Bavaria, Germany (On-Site)

Alpharetta, Georgia, United States (On-Site)

Houston, Texas, United States (Hybrid)

Zürich, Zurich, Switzerland (Hybrid)

Houston, Texas, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Fluence

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug