Bilingual (English/Spanish) Member Loyalty Representative

7 Hours ago • All levels

Job Summary

Job Description

As a Bilingual (English/Spanish) Member Loyalty Representative at Oportun, you will create a rewarding and unique member service experience. Responsibilities include welcoming members, processing transactions, and exceeding lending and servicing goals. You will also educate members about financial services through outreach efforts, building relationships with local businesses, conducting outreach at events, and assisting with applications. In addition you will be responsible for light housekeeping in the work area. This role requires a focus on community outreach and promoting Oportun's financial services. The role involves both team and independent work.
Must have:
  • Bilingual (English/Spanish) proficiency
  • Outgoing, sales-focused personality
  • Passion for helping members through outreach
  • Availability to work weekends
  • Reliable and predictable attendance
  • Willingness to work outdoors
  • Ability to lift up to 25 pounds
  • Basic computer skills
Perks:
  • Medical, Dental, Vision, Flexible Spending Accounts
  • Accident coverage
  • Paid Time Off
  • 16 paid hours (VTO) for volunteer activities
  • Employee Assistance Fund (OEAF)
  • 401(k) retirement savings
  • Travel Assistance
  • Paid Training
  • Competitive pay, plus sales incentives
  • Growth opportunities
  • Flexible schedules
  • Opportunity to positively impact your community

Job Details

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

 

WORKING AT OPORTUN


Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

POSITION OVERVIEW

Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future.

RESPONSIBILITIES

  • Welcome members with a warm greeting and provide quality member service.
  • Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
  • Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
  • Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:
    • Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.
    • Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness capture leads, and assist with starting applications;
    • Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
    • Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and
    • Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
  • Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
  • Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
  • Stand while assisting members; sitting is allowed during non-member-facing tasks.
  • Occasionally unpack and store office or cleaning supplies.
  • Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
  • Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.

REQUIRED QUALIFICATIONS

  • Must be bilingual (English/Spanish).
  • Must be outgoing, sales-focused, and enjoy speaking with people.
  • Must love to help members, including prospective members through outreach and educational activities.
  • Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
  • Must have regular, reliable, and predictable attendance to support store operations.
  • Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
  • Ability to lift and/or move objects up to 25 pounds, as needed.
  • Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
  • Ability to organize and file paper documents.

AS A VALUABLE MEMBER OF OUR TEAM, YOU’LL RECEIVE

  • Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
  • Accident coverage
  • Paid Time Off
  • 16 paid hours (VTO) to participate in volunteer activities each year
  • Employee Assistance Fund (OEAF)
  • 401(k) retirement savings
  • Travel Assistance
  • Paid Training
  • Competitive pay, plus sales incentives $$
  • Growth opportunities
  • Flexible schedules
  • Opportunity to positively impact your community

The base hourly rate for this full-time position is $17.00 - $19.00.

Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting.

Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits.”

 

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

 

California applicants can find a copy of Oportun's CCPA Notice here:  https://oportun.com/privacy/california-privacy-notice/.

 

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).

Similar Jobs

Sprinkler - Senior Revenue Accountant

Sprinkler

(Remote)
2 Weeks ago
Monzo - Director of Financial Risk

Monzo

Dublin, County Dublin, Ireland (On-Site)
2 Weeks ago
Keywords Studios - Senior Financial Analyst

Keywords Studios

Mexico (Remote)
2 Months ago
Airbyte - Sales Director

Airbyte

San Francisco, California, United States (On-Site)
3 Weeks ago
Wildlife Studios - FinOps Planning Analyst

Wildlife Studios

São Paulo, Brazil (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Scout - Facilities & Construction Project Manager

Scout

Columbia, South Carolina, United States (On-Site)
2 Weeks ago
Philips - Modality Sales Specialist

Philips

İstanbul, İstanbul, Türkiye (On-Site)
1 Week ago
Aspire - Treasury Settlement Manager

Aspire

New Delhi, Delhi, India (Hybrid)
2 Weeks ago
Coupa - Senior Manager, Sales Strategy & Field Operations

Coupa

Tokyo, Japan (Hybrid)
6 Months ago
Veeam Software - Inside Channel Manager

Veeam Software

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Weeks ago
On Location - Lead Cluster Technology Manager – City venues, MICO26 - Olympic and Paralympic Games

On Location

Milan, Lombardy, Italy (On-Site)
4 Months ago
STAGE - Creative Content Manager - Non Fiction

STAGE

Noida, Uttar Pradesh, India (On-Site)
7 Months ago
Zuru - Finance Manager

Zuru

Chon Buri, Thailand (On-Site)
2 Weeks ago
Dassault Systèmes - Sr. Financial Analyst, FP&A

Dassault Systèmes

New York, New York, United States (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Las Vegas, Nevada, United States

The Walt Disney Company - Lead Software Engineer

The Walt Disney Company

Bristol, Connecticut, United States (On-Site)
1 Month ago
Blinkhealth - IT Support Technician

Blinkhealth

New York, New York, United States (On-Site)
2 Weeks ago
Sphere Entertainment Co - Executive Administrative Assistant

Sphere Entertainment Co

Las Vegas, Nevada, United States (On-Site)
1 Month ago
ByteDance - Optical Scientist- Pico- San Jose

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
Nagarro - Staff Engineer, BI Reporting

Nagarro

California, United States (On-Site)
7 Months ago
Alten Technology USA - Electrical Wire Harness Engineer III

Alten Technology USA

Troy, Michigan, United States (On-Site)
2 Weeks ago
Sportradar - Camera Operator

Sportradar

Bryan, Texas, United States (On-Site)
6 Months ago
NVIDIA - Principal Security Architect - Platform Focus

NVIDIA

Washington, United States (Remote)
1 Month ago
Crunchyroll - Senior Production Operations Specialist

Crunchyroll

Los Angeles, California, United States (On-Site)
1 Week ago
LightForce Orthodontics - Manufacturing Technician - Multiple Openings and Levels

LightForce Orthodontics

Wilmington, Massachusetts, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Oportun (Nasdaq: OPRT) is a digital banking platform that puts its 2.2 million members' financial goals within reach. With intelligent borrowing and savings, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $17.8 billion in responsible and affordable credit, saved its members more than $2.3 billion in interest and fees, and helped our members save an average of more than $1,800 annually.

Las Vegas, Nevada, United States (On-Site)

San Francisco, California, United States (On-Site)

Garland, Texas, United States (On-Site)

Addison, Illinois, United States (On-Site)

Aurora, Illinois, United States (On-Site)

Salinas, California, United States (On-Site)

San Pablo, California, United States (On-Site)

Dallas, Texas, United States (On-Site)

Los Angeles, California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Oportun

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug